About this role
– provide technical support for customers using server and cloud infrastructure; – perform Linux server troubleshooting on Ubuntu, Debian and CentOS; – use the terminal to check system status, services, logs and connectivity; – diagnose common server issues related to hardware, software and networks; – respond to monitoring alerts and perform initial investigation; – assist with routine server administration tasks; – communicate with customers in written English; – analyze available information carefully before taking action; – escalate complex technical cases with proper context; – develop practical knowledge of Linux, networking, hardware and cloud technologies.