About this role
Job summary
There are so many reasons to join our team at Sunderland Specialist Eye Hospital.
Aside from our fantastic staff, we have lots of exciting things going on.
We have recently moved into our new Eye Hospital in Sunderland.
The new hospital means Sunderland will remain home to the regions only dedicated standalone eye hospital. It will strengthen our excellent reputation across the NHS, both regionally and nationally as a centre of excellence for ophthalmology care.
We also never stay still when it comes to discovering new and better treatments. As one of the few specialist eye hospitals in the country, research and using developing technology is a key part of our work. We encourage innovation and research in everything we do. There is always something to get involved in.
If you share our vision for 'excellence in all that we do', wed love you to join us!
We invite you to submit an application for an ED Receptionist at Sunderland Eye Infirmary, working with multiple different staff groups, completing a variety of administration tasks and contributing to our fantastic service within our reception and medical records teams. This is an extremely busy and demanding role based in our Emergency Department Reception, working as part of a team of 3 ED receptionists covering a variety of shifts between 08:00 20:00 Monday-Sunday.
Main duties of the job
To be responsible for registering attendances and updating patient demographic details in the patient administration system.To work on our NetCall system and manage our eye emergency telephone queue.To be first point of contact for all patients attending Sunderland Specialist Eye Hospital Emergency Department both face to face and on the phone.To support in the triage of patients.To complete scanning of documentation onto our patient systems.To work flexibily across other reception areas when required.Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information.
About us
Please add your telephone number to your application form so we can contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.
The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.
Job description Job responsibilities
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.
To provide a high quality reception service and care to patients attending the outpatients and Eye Emergency departments.To be responsible for registering attendances and updating patient demographic details in the patient administration system.To comply with the Trusts vision, values and behavioural compact.
Person Specification
Qualifications Essential
GCSE Maths & English C or above, or equivalent NVQ Level 2 qualification or equivalent in any subject
Experience Essential
Proven prior customer services experience.
Desirable
Proven prior experience of working in the NHS
Skills and Knowledge Essential
Ability to prioritise tasks. Ability to communicate in an understandable way to patients and colleagues, adapting communication style to meet the needs of the recipient. Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing. Basic skills of empathy and reassurance. Basic keyboard skills. Ability to use basic email system and document clearly, using plain English. Basic understanding of health and safety requirements in a patient environment. General understanding of confidentiality requirements in a health care setting. Willing to undertake further training related to role.
Physical Skills Essential
Basic keyboard skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name South Tyneside and Sunderland NHS Foundation Trust
Address Sunderland Specialist Eye Hospital
Plater Way
SUNDERLAND
Tyne and Wear
SR1 3AE
United Kingdom
Employer's website https://www.stsft.nhs.uk (Opens in a new tab)