About this role
Job summary
We are looking to recruit a part-time Clinical Outcome Secretary for our Dermatology and Integrated Musculoskeletal Service (SIMS) administrative team based at Bunny Hill Primary Care Centre and Southwick Health Centre.
The Community Dermatology team offers a high-quality dermatology and minor surgery service and treats all our patients and provide education and psychological support to encourage self-care for patients suffering from chronic skin problems. SIMS are a multidisciplinary team of specialist Physiotherapists, GPs and Consultants with expertise in Musculoskeletal conditions affecting mobility, function and well-being who work in partnership with patients and other health professionals on treatment goals that are centred on patient needs.
The Clinical Outcome Secretary supports provides an essential administrative function, whilst interfacing with clinical and administrative staff, patients and the public. The service is fast paced, and you would be expected to carry out a variety of administrative tasks.
Candidates must be able to demonstrate they can communicate effectively with people at all levels by telephone and in person. Excellent organisational skills and time management are also essential. The ability to analyse data and prioritise workload is desirable.
Excellent keyboard skills and a working knowledge of software packages is essential.
Main duties of the job
Input of accurate identified patient data into electronic health Record and patient database systems such as medisec, meditech and EMIS in real time in order to support local performance reporting processes which may be required at national as well as local level
Communicate with all appropriate staff groups and agencies as part of the service requirements in an effective and professional manner.
Provide secretarial/admin support within the Clinic on the Day standards
To effectively deal with telephone enquiries relaying information to team.
Work closely with the Personal Medical Secretary and the Scheduling Manager, highlighting any patient pathway queries to the Personal Medical Secretary/Scheduling Manager as needed.
Support other colleagues across the Division to ensure Clinic on the day standard is met.
The post will work between the hours of Monday- Friday 08.00am- 5.00pm.
About us
Please add your telephone number to your application form so we can contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.
The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.
Job description Job responsibilities
20 Hours Per Week
As Clinical Outcome Secretary you will be expected to deliver the full Clinic on the Day process for the Division of Community, as part of a team of General Medical Secretaries, including taking responsibility for:
Clinic letter typed and given to the patient
Clinic letter uploaded into Medisec and copy sent to the GP as needed.
Negotiating appointments with patients in clinic where appropriate <6 weeks
Booking appointments where appropriate <6 weeks
Negotiating any radiology investigation date/time and communicating to patient
Negotiating any diagnostic investigation date/time and communicating to patient
Validating the patients pathway in real time
Completing all tasks (Cashing up) clinics in real time including booking out and outcomes To liaise with the Personal Medical Secretary and Scheduling Manager regarding the patients pathway and appointments and any instructions/outcomes from the clinic.
Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information
FOR FULL JOB DESCRIPTION SEE ATTACHMENT
Person Specification
Experience Essential
Working in a busy office environment Communicating with people at all levels IT systems, software packages
Desirable
Previous NHS experience Previous medical administration experience Using Meditech/Emis System Previous patient pathway experience
Qualifications Essential
Basic Numeracy & Literacy Skills to Level 1 or equivalent English GCSE (or equivalent) NVQ Level 3/ RSAIII Typewriting / Word processing or equivalent experience
Skills and Knowledge Essential
IT Expertise Communication skills Organisational skills Able to work under pressure To meet deadlines and prioritise workload Approachable Flexible approach to work/willing to cover absences at short notice
Desirable
Knowledge of medical terminology Knowledge of data protection & IM&T Security Knowledge of the role of the medical secretary.
Physical skills Essential
Advanced Keyboard skills The post holder must be able to meet the travel requirements of the role
Employer details Employer name South Tyneside and Sunderland NHS Foundation Trust
Address Southwick Health Centre
The Green
Southwick
SUNDERLAND
SR5 2LT
United Kingdom
Employer's website https://www.stsft.nhs.uk (Opens in a new tab)