About this role
Job summary
We have an exciting opportunity for a part time Receptionists to join our Urgent and Emergency Care department.
To provide a comprehensive administrative support service for Emergency Department and Urgent Treatment Centre 24 hours per day, 365 days a year.
The role has specific responsibility to accurately record patient details.
The role will require working across a 7-day rota with the variable shift patterns over a 24 hour day.
The flexible approach to provide a comprehensive administrative support service for alternative admin support within the Urgent and Emergency Care Directorate including SDEC,EAU and B20.
To provide a full range of clerical and reception duties to support the professional qualified health care workers in the delivery of a quality service for all patients who attend the units.
Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information.
Main duties of the job
The post holder will be required to participate in a 7 day rota with variable shift patterns to cover UEC Directorate 24 hours per day, 365 days a year.
The Receptionist role involves working alongside the ED Clinical Staff, Porters, Domestic staff and administrative staff, supporting the effective delivery of patient care.
The high priority tasks are booking patients into Meditech on arrival to the relevant waiting area. This includes ambulance arrivals (need to be prioritised to minimise handover delays but can be difficult with a queue of patients at reception); self-presentations; GP referrals; 111 referrals and SDEC streamed/GP or follow up patients.
The role requires training in a broad range of skills to undertake care of patients as appropriate to the ED environment. They will be expected to liaise with other professionals and specialities as required and complete necessary documentation relating to patients, including any ad hoc requirements.
About us
Please add your telephone number to your application form so we can contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.
The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.
Job description Job responsibilities
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. The post holder has a responsibility for the provision of a professional, comprehensive, and efficient administrative service, which is effectively delivered to all patients and members of staff within the Department.The post holder will be required to participate in a 7 day rota with variable shift patterns to cover Adult ED (AED), Urgent Treatment Centre (UTC), Paediatric ED (PED) and South Tyneside Urgent Care Centre (STUCC) 24 hours per day, 365 days a year.The flexible approach to provide a comprehensive administrative support service for alternative admin support within the Urgent and Emergency Care Directorate.The post holder will be required to comply with and uphold the Trusts vision, values and behaviours and behave in a manner fitting with the responsible position of the role, maintaining the public confidence.
Person Specification
Skills and Knowledge Essential
Ability to implement local policies and guidelines Ability to work well with colleagues and within a team. Ability to maintain confidentiality Caring attitude toward patients Ability to respond to questions in a tactful and professional manner Ability to communicate effectively Ability to adhere to regulations as well as work flexibly to meet the needs of the Trust Energy and enthusiasm and the ability to work under pressure An inquiring and critical approach to work Positive attitude Good telephone manner
Desirable
NHS experience
Qualifications Essential
Educated to Level 2 or GCSE (5-9) standard in Maths and English or equivalent Recognised IT qualification or equivalent Knowledge of Administrative systems
Desirable
Knowledge of Medical Terminology Knowledge of V6 system
Experience Essential
Ability to organize and prioritize workload effectively Previous reception/clerical experience in a pressurized environment
Desirable
NHS experience or a large organization. Ability to deal with difficult situations using tact and empathy
Physical Skills Essential
Good keyboard / computer skills Ability to sit at a workstation as necessary to perform the post. To be able to travel independently to other sites within the Trust if required.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name South Tyneside and Sunderland NHS Foundation Trust
Address Sunderland Royal Hospital
Kayll Road
SUNDERLAND
SR4 7TP
United Kingdom
Employer's website https://www.stsft.nhs.uk (Opens in a new tab)