About this role
IT Support Technician / Field Engineer
Join a supportive, growing technology team delivering onsite and remote IT support to professional-services clients. This varied role suits a confident Windows and Mac troubleshooter who enjoys client contact, problem-solving and continuous learning.
This role is officially known as an IT Field Engineer
If you’ve also worked in the following roles, we’d also like to hear from you: IT Field Engineer, IT Support Technician, Desktop Support Engineer, Technical Support Engineer, Technical Support Analyst, IT Technician, Helpdesk Analyst, Service Desk Analyst
Benefits include private healthcare after probation, certification support, 40% off gym membership and a birthday day off.
SALARY: £40,000 to £45,000 per annum (depending on experience) + Benefits
LOCATION: Hybrid - Working 4 days from client sites or the City of London office (Farringdon / Chancery Lane EC1N) and 1 day from home
JOB TYPE: Full-Time, Permanent
JOB OVERVIEW
This is a varied opportunity to build trusted client relationships while solving hands-on technical challenges across Central London and beyond.
The IT Support Technician / Field Engineer provides onsite and remote support across Windows, Mac, Office 365, mobile devices and cloud platforms, helping clients keep systems secure and current.
Working with technical leads, account managers and wider technical teams, the IT Support Technician / Field Engineer contributes to client IT strategy, service improvement and accurate documentation.
With training, mentorship and certification support available, the IT Support Technician / Field Engineer can develop technical knowledge while delivering a high standard of customer service.
DUTIES
Your duties as the IT Support Technician / Field Engineer include:
Client Support and Relationships: Provide professional onsite and remote IT support, building trusted client relationships through clear, patient and timely communicationTechnical Troubleshooting: Diagnose and resolve issues across Windows and Mac desktops, laptops, mobile devices, Office 365 and cloud platformsSite Visits and System Care: Complete scheduled and ad-hoc client visits, helping keep systems secure, up to date and aligned with best practiceOffice 365 Support: Support Outlook, OneDrive, SharePoint, Teams and Intune, including multifactor authentication, Conditional Access and compliance policiesInfrastructure and Networking: Troubleshoot Active Directory, DNS, DHCP, Wi-Fi, firewalls, routers and related Windows server elementsEmail and Peripheral Support: Troubleshoot email routing, spam filtering, mail tracing and printer issues, liaising with third-party vendors where requiredIT Strategy and Improvement: Work with technical leads to implement client IT strategies, identify service improvements and share useful feedbackDocumentation and Knowledge: Maintain accurate client documentation and contribute to the technical knowledge baseProfessional Development: Keep technical knowledge and relevant Microsoft certifications current, including emerging technologiesClient Site Travel: Attend client sites mainly around Central London, with some wider UK travel as required
CANDIDATE REQUIREMENTS
ESSENTIAL
Previous professional IT support experience across onsite and remote environmentsStrong Windows 10 and 11 and Mac troubleshooting skillsKnowledge of Office 365, including Outlook, OneDrive, SharePoint, Teams and IntuneUnderstanding of core Windows server technologies, including Active Directory, DNS and DHCPAbility to troubleshoot and configure Wi-Fi, firewalls and routersUnderstanding of multifactor authentication, Conditional Access, compliance policies, email routing, spam filtering and mail tracingAbility to resolve printer issues and work effectively with third-party vendorsClear communication, customer service, problem-solving, collaboration and a proactive approach to learningA relevant Microsoft certification, such as MD-102 or MS-700, or CompTIA A+ or Network+, or actively working towards one with demonstrable practical experience DESIRABLE
Exposure to Azure Virtual Desktops
BENEFITS
Continuous training, mentorship and certification supportCareer progression opportunities21 days’ holiday, increasing after 3 years’ service, with public holidaysBirthday day offPrivate healthcare after probation40% off gym membershipPension scheme from day oneCycle to work schemeEyecare vouchersCentral London location near a well-known food marketFriendly, inclusive and sustainability-focused working environmentRegular social eventsElectric car scheme after 2 years’ serviceRecruitment referral scheme
APPLY TODAY…
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JOB REF: AWDO-P15282
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