About this role
Customer Service Administrator
This varied part-time opportunity suits an organised, proactive person who enjoys administration, customer service and keeping stock records accurate. Join a supportive branch team helping deliver a smooth, professional service to patients and NHS partners.
If you’ve also worked in the following roles, we’d also like to hear from you: Administrator, Branch Administrator, Service Administrator, Customer Support Administrator, Administration Assistant, Office Administrator, Business Support Administrator, Stores Administrator, Customer Service Assistant, Administrative Assistant
Benefits include an employee discount platform and employee assistance programmes
SALARY: £25,500 pro rata (actual salary for 25 hours per week is £17,000 per annum) + Benefits
LOCATION: Bournemouth, Dorset
JOB TYPE: Part-Time, Permanent
WORKING HOURS: 25 hours per week, Monday to Friday, with flexible working hours
JOB OVERVIEW
This is a varied opportunity to combine administration, customer support and stock coordination in a branch environment serving patients and NHS partners. The Customer Service Administrator helps keep records, processes and communication accurate and efficient.
Working with patients, NHS staff, suppliers and colleagues, the Customer Service Administrator supports day-to-day branch administration alongside deliveries, collections, returns and stock activity.
With a focus on professionalism, organisation and service quality, the Customer Service Administrator contributes to a reliable experience for patients and partners.
DUTIES
Your duties as the Customer Service Administrator include:
Stock Re-ordering and Allocation: Manage stock re-ordering, allocation, inventory records and booking stock in and out of the systemPurchase Documentation: Raise purchase orders, invoices and credit notesJob Sheet Processing: Process job sheets and maintain accurate system recordsPatient and Customer Support: Provide face-to-face and telephone support, and contact patients by telephone and SMS regarding collectionsDeliveries and Returns: Organise deliveries, collections and warranty returnsBranch Reporting and Administration: Support branch reporting and day-to-day administrationStakeholder Liaison: Liaise with patients, NHS staff, suppliers and colleagues
CANDIDATE REQUIREMENTS
Organised and proactive approachPositive, can-do attitudeCommitment to putting patients and customers firstIntegrity and professionalismTeam-focused approachCommitment to quality and getting things right first timeWillingness to learn, develop and contribute to business successIT literacy
BENEFITS
Incremental holiday allowance rising with serviceEmployee discount platformEmployee Assistance ProgrammesQualification supportRefer a friend incentive
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P15262
Part-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Bournemouth, Dorset. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
AWD-IN-SPJ