About this role
Infrastructure Engineer / IT Support Engineer
Join an IT team delivering infrastructure and cloud projects with support. It suits someone confident with Windows, Microsoft 365, networks and server migrations who enjoys ownership, problem-solving and client contact.
This role is known as an IT Projects Engineer within the business.
If you’ve also worked in the following roles, we’d also like to hear from you: IT Projects Engineer, IT Project Engineer, IT Systems Engineer, Systems Engineer, Technical Support Engineer, 3rd Line Support Engineer, Network Engineer, Infrastructure Support Engineer, IT Engineer
Benefits include flexible working, healthcare, extra Christmas leave and career development.
SALARY: £32,000 - £37,000 per annum (depending on experience) + Benefits
LOCATION: Burnley, Lancashire
JOB TYPE: Full-Time, Permanent
JOB OVERVIEW
An excellent opportunity is available to combine infrastructure projects with complex technical support.
Across client environments, the Infrastructure Engineer / IT Support Engineer will deliver server, cloud, Microsoft 365 and network projects and own complex escalations.
The Infrastructure Engineer / IT Support Engineer will work with technical leaders and clients, sharing knowledge and improving standards.
With modern equipment and development support, the Infrastructure Engineer / IT Support Engineer can contribute across project delivery, service quality and improvement.
DUTIES
Your duties as the Infrastructure Engineer / IT Support Engineer include:
Infrastructure and Cloud Delivery: Deploy and configure infrastructure, cloud services, Microsoft 365, Azure IaaS and softwareServer Migrations: Deliver server upgrades and migrations, including on-premises to Azure IaaS and files to SharePoint or OneDriveNetwork Implementation: Design, install and configure switching, VLANs, firewalls, VPNs and Wi-FiProject Delivery: Lead or support installations, migrations and client onboarding, documenting lessons learnedComplex Support: Own escalated server, network, Microsoft 365 and Azure issues through root cause and resolutionTechnical Guidance and Knowledge Sharing: Advise clients, mentor colleagues and contribute to knowledge articlesSecurity and Resilience: Apply cybersecurity best practice and implement endpoint management, backup and disaster recovery solutionsDocumentation and Improvement: Maintain project documentation and support automation, integrations and technical improvementsCommercial Support: Assist with scoping, quotations and occasional project-related sales, marketing and networking
CANDIDATE REQUIREMENTS
ESSENTIAL
BTEC/NVQ Level 3 in Computing (or equivalent), or equivalent demonstrable experienceWillingness to work towards Microsoft certificationsCustomer-facing 2nd/3rd line support, including supporting 1st/2nd line colleaguesWindows, Microsoft 365 and Windows Server administration, including Active Directory, DNS, DHCP, Group Policy, file/print services and Hyper-V or another hypervisorBusiness network configuration, including switching, VLANs, firewalls, VPNs and Wi-FiEnd-to-end server migration delivery, including planning, cutover and handoverComplex issue resolution using root cause analysis and clear documentationClear communication with technical and non-technical audiencesLogical, methodical and calm approach to planned work and urgent customer needsReliable, accountable and able to work independently and in a teamAble to commit to a predominantly office-based role in BurnleyCar driver for client-site travel, or alternative means of transporting IT equipment DESIRABLE
Microsoft certifications such as AZ-104, MS-102 or MD-102Intune, Entra Cloud Sync, Azure Virtual Desktop and advanced Microsoft 365SharePoint or OneDrive migration tools and PowerShell scriptingUnifi, DrayTek or similar equipment, plus public DNS or domain managementApple Mac support and AI-assisted troubleshooting
BENEFITS
Flexi time schemeThree extra days’ leave at ChristmasExtra holidays earned after three years+ serviceHoliday purchase schemeCashback healthcare plan with optical and dental careGenerous company pension schemeBonuses for high performanceThinkPad laptop with dock and dual screensRemote working equipment provided where requiredPSA and RMM software, including custom-built PSA, NinjaRMM and ScreenConnectOngoing individual performance plans and annual career development reviewsNVQ Level 3 and degree-level apprenticeship opportunitiesOpportunities to study for additional professional qualificationsInternal promotion policyFriendly atmosphere, low staff turnover, Christmas parties and charity eventsTea, frothy coffee and fruit juice provided
APPLY TODAY…
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P15281
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