About this role
Location: On-Site, Stoke-on-Trent, ST1 3DH Full-Time: 37.5 hours per week
Interested in starting a career in an international insurance company? Look no further! Davies is seeking a Claims Handler for First Notification of Loss to join our successful Property team in our Stoke office.
This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients.
What will your day look like: The Claims Handler (FNOL) will be the first point of contact when a customer needs to make a claimYou will be responsible for taking accurate and detailed information about new claims which will be reported by telephone, email or by electronic claims formsManaging inbound calls and making outbound calls to take informationAccuracy and excellent questioning techniques a must to get every piece of the claims detail on all claims reportedCustomer focus is key and you will need to show excellent customer service through your friendly, professional and empathetic telephone manorYou will be responsible for sending out welcome packs to customers detailing the steps of their claim Knowledge and Abilities: Customer Service Skills Needed: As a great communicator, you’ll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers.Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomesAttention to Detail: Excellence lies in the little things. Proactive Attitude: We love enthusiasm! Be the driving force behind positive change.Adaptability: Challenging conversations? No problem. You handle them with grace and professionalism. Benefits Career & Purpose
Davies Innovation LabLeadership training programmeFunding for professional qualificationsThrive at Davies; learning opportunities Environmental & Social
The Davies FoundationLocal charity fundingPennies To HeavenEmployee Resource GroupsEmployee volunteering programme Financial Health
Pension, 5% employee and 5% employer contributionMy Choices at Davies provides; High Street discounts and Financial wellbeing hubLife assurance: x4Refer a FriendCycle to Work SchemeLease car salary sacrificeDavies Incentive PlanEnhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing
Wellbeing centre; move, munch, money & mind focusDiscounts with 100's of UK retailersEAP; 24/7 confidential helpline25 days holiday, increases to 26 days after 5 years and 27 after 10 yearsFlexible workingDress for your dayInclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriageFlexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan