About this role
At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:
Reward platform – discounts for over 800 retailers25 days holiday (rising with service plus option to purchase up to 5 extra days a year!)Development, training, and professional qualifications Davies are looking for a Senior Claims Handler to join our Casualty team. As a Senior Claims Handler, you will manage technically complex and high-profile claims, and will provide support and assistance to all team members in relation to any technical queries and development needs along with supporting the team leader in overall delivery of team objectives.
What will your day look like: Assist Team Leader as and when required and to deputise in their absence to support people development, work allocation and team performanceTo support and coach new employees on technical, process and soft skillsTo support the team with ad hoc queries and ensure all technical referrals (including repudiations and recovery abandonments) presented are answered via coaching and mentoring the individualsCorrespond with Customers, Clients & Brokers via telephone, email and post in an efficient and professional mannerManage personal allocation of claims, post and diary work in a timely and efficient mannerTo act as a role model to all other team members and colleagues following and advocating the Davies business valuesProactively identify new ways of working to enhance process, procedure and customer experience
Knowledge and Abilities: Good level of experience in Property and/or Liability claims handling Working toward CILA Qualification would be preferred but not essentialGood level of IT skills including a good understanding of Word and ExcelExcellent telephone mannerExcellent written and verbal communicationAbility to work to deadlines whilst prioritising workloadMust be able to multi-task in a fast-paced environment
Benefits Career & Purpose
Davies Innovation LabLeadership training programmeFunding for professional qualificationsThrive at Davies; learning opportunities Environmental & Social
The Davies FoundationLocal charity fundingPennies To HeavenEmployee Resource GroupsEmployee volunteering programme Financial Health
Pension, 5% employee and 5% employer contributionMy Choices at Davies provides; High Street discounts and Financial wellbeing hubLife assurance: x4Refer a FriendCycle to Work SchemeLease car salary sacrificeDavies Incentive PlanEnhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing
Wellbeing centre; move, munch, money & mind focusDiscounts with 100's of UK retailersEAP; 24/7 confidential helpline25 days holiday, increases to 26 days after 5 years and 27 after 10 yearsFlexible workingDress for your dayInclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriageFlexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan