About this role
The Cross Family of Agencies welcomes you. We need your talent and expertise.
Overall: From a macro perspective this Office Manager role we would need to focus on a person that can provide operational leadership and continuity , act as a resource to leadership and employees, workflow management, staff coordination, compliance, process improvement, while supporting the company’s overall business objectives. Basic Position summary : Responsible for overseeing the day-to-day operations of the branch , ensuring efficient workflows, high-quality service , and effective coordination within departments and upper management . Someone who can provide operational leadership and support to management and employees while identifying opportunities to improve processes, productivity, and client service. Key Responsibilities :
• Oversee Daily operations and ensure workflows are efficient and accurate • Coordinate and manage administrative and operational duties across multiple departments • Assist in the development, implementation and maintenance of procedures and internal processes to improve efficiency and consistency • Assist in monitoring workloads, deadlines, and departmental priorities and reallocate resources when necessary • Provide guidance and support to department managers and employees regarding operational issues and procedures • Serve as a ket liaison between management and employees to ensure clear communication and execution of company driven initiatives • Monitor adherence to company policies, procedures, and regulations • Maintain high level of confidentiality when handling employee, client, financial and company information • Identify operational issues, evaluate solutions, and exercise sound judgement when matters should be escalated to senior management • Assist with employee onboarding, training, performance management, and development • Support Managers and employee related concerns, workflow issues, and implementation of organizational changes • Assist with technology and system implementation, upgrades, and process changes • Coordinate projects and organization initiatives, ensuring deadlines and responsibilities are clearly defined and follow through • Work collaboratively with leadership and employees to maintain a positive , professional, and productive working environment • Assist Senior management with special projects, and operational initiatives • Ensure continuity of operations during staffing changes, office transitions, renovations, or other business interruptions • Maintain strong relationships with employees, clients, carriers, vendors, and other business partners as appropriate Leadership & Management Expectations:
• Demonstrates professionalism, integrity, discretion, and accountability • Builds positive and cooperative working relationships across the company • Provides constructive feedback while maintaining respectful and productive employee relationships • Uses independent judgement while recognizing when additional guidance or management involvement is appropriate • Communicates organizational changes and expectations clearly and consistently • Leads by example and promote a culture of accountability, teamwork, and continuous improvement Qualifications :
• 5+ years of insurance operations or office management related experience preferred • Strong knowledge of agency/ company operations and administrative processes • Demonstrated leadership and organizational skills • Strong written and verbal communication abilities • Excellent problem solving and decision-making skills • Ability to manage multiple priorities and deadlines • Strong attention to detail and accuracy • Proficiency with insurance management systems and Microsoft office or similar business applications • Ability to handle confidential information with discretion
Compensation: The base salary range for this role is $100,000-$130,000. Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more.
DISCLAIMER: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.