About this role
Salary: £30,000 - 30,000 per year
Requirements: Experience within the fenestration, windows, doors, glazing, or building products industryStrong technical understanding of window and door manufacturing, installation practices, and product performanceProven ability to diagnose technical issues, identify root causes, and implement effective solutionsExcellent communication and stakeholder management skills, with the ability to build strong relationships at all levelsStrong report-writing, problem-solving, and analytical skillsCustomer-focused approach and commitment to high levels of service and qualityWorking knowledge of relevant industry standards, building regulations, and compliance requirementsFull UK driving licence and willingness to travel regularly to customer and site locations, including overnight stays as business needs require Responsibilities: Provide technical support and expert advice to fabricators, installers, end users, and internal stakeholders on the manufacture, installation, operation, and maintenance of our productsVisit customer sites to investigate technical issues, product concerns, installation defects, and complaints; identify root causes and recommend remedial actionsWork with customers and internal teams to resolve technical challenges efficiently and professionallyProvide technical guidance and product knowledge training to customers and colleagues as requiredMaintain accurate records of inspections, investigations, remedial actions, and customer interactions Technologies: SupportWindowsOffice 365PLC More:
We are Eurocell, a stock market-listed company and a market leader in uPVC products for the building industry. We are recruiting a Technical Support Engineer for our windows and doors portfolio to provide technical and customer support as a key technical expert, working with colleagues across Technical, Operations, Quality, Sales, and Customer Services. The role is field based, with a base at our Eurocell Technical Centre in Somercotes, Alfreton. Hours are Monday to Friday, 45 hours per week. The salary is £32,666.40, plus a company vehicle, overnight allowance, and benefits. These include 25 days holiday plus statutory holidays, healthcare, life assurance at three times annual salary, pension, employee discounts, a share save scheme, training and career development, an employee assistance programme, and a colleague referral programme.
last updated 39 week of 2026