About this role
Salary: £36,000 - 60,000 per year
Requirements: AWS Solution Architect certification and real-world solution architecture experienceGood understanding of the contact center technology landscapeProven knowledge of contact center technologies, including IVR, voice biometrics, NLP, CTI, ACD, call recording, and AI/ML automationDeep expertise in AWS services relevant to contact centersExperience developing Amazon Connect flows, AWS Lambda functions, and Lex botsFunctional and technical understanding of APIs and integration experience, including API-based integrations with Salesforce, ServiceNow, and bot platformsAbility to understand customer challenges and requirements and address them with differentiated solutionsAbility to help teams implement, sell, and deliver cloud contact center solutionsExperience with AWS technologies such as Lambda, Amazon Lex, DynamoDB, S3, SageMaker, Contact Lens, and Transcribe, and how they can enhance contact center performance alongside Amazon ConnectFamiliarity with the AWS platform and technology servicesGood communication, stakeholder management, and engagement skills at all levelsExtensive knowledge of infrastructure planning and provisioning, security, design and deployment, and system lifecycle managementExperience designing and deploying AWS or hybrid solutions using a cloud-native stackAbility to develop requirements through engagement with leadershipAbility to work effectively in a remote, virtual, global environment Responsibilities: Own the overall solution architecture for the Amazon Connect platform, including voice routing and contact flows, IVR design and call lifecycle, agent experience, and the operational modelLead and contribute to architectural discussions, ensuring solutions follow AWS Well-Architected Framework principles for security, reliability, scalability, performance efficiency, and cost optimizationDefine logical, physical, and integration architectures aligned with AWS best practicesDesign and govern Amazon Connect instances and environments, including contact flows, queues, routing profiles, and high-availability and multi-region considerationsEmbed scalability, performance, and service resilience into solution designsDefine integration patterns using AWS Lambda, APIs, and event-driven mechanisms, along with data persistence and downstream system integrationsEngage customers at business and technical levels to understand requirements and provide guidance on Amazon Connect, Lex, Lambda, Kendra, Bedrock, and broader AWS AI/ML servicesEnsure real-time and post-call data capture, enrichment, and analytics using Amazon Connect analytics and intelligence features, including Contact Lens transcription, sentiment and quality insights, call recording, monitoring, and reportingEnsure analytics solutions meet operational, compliance, and customer experience reporting needsDefine the security architecture for Amazon Connect, including AWS IAM roles and least-privilege accessConsult with customers, carry out projects and assessments, and design solutions to address customer problems Technologies: AIAPIAWSLambdaArchitectCloudIAMSupportSalesforceSecurityServiceNowEmbedded More:
We are on a fast-growth trajectory, delivering transformational solutions using the AWS Cloud platform to create value for our customers. We are scaling our Solution and Delivery teams in the geography to support Amazon Connect contact center solutions and delivery, a key area of growth. We are seeking an Amazon Connect Solution Architect to help us design, build, and scale intelligent, cloud-based contact center solutions and contribute to this journey.
last updated 39 week of 2026