About this role
Salary: £27,000 - 30,000 per year
Requirements: Strong problem-solving skills and a logical approach to troubleshootingExcellent communication and customer service skillsGood understanding of IT systems and networking fundamentalsAbility to prioritise workload and manage multiple tasksPositive attitude and willingness to learnFull UK driving licenceExperience in a technical support or helpdesk environment is desirableKnowledge of VoIP, networking, broadband or telecommunications systems is desirableExperience supporting Microsoft 365 environments is desirableIndustry certifications or relevant technical qualifications are desirableMust be able to reliably commute to or relocate to Romsey and Stockbridge, SO51 9BQUK work authorisation is required Responsibilities: Provide technical support via phone, email and remote support toolsDiagnose and resolve customer issues across a range of technologiesConfigure, maintain and troubleshoot cloud phone systemsSupport business broadband, networking and connectivity solutionsAssist with business mobile services and device provisioningConfigure and support Wi-Fi and network infrastructureCollaborate with colleagues and third-party suppliers to resolve technical issuesDocument support activities accurately and maintain customer recordsDeliver excellent customer service and clear communicationContinuously develop technical knowledge and skills Technologies: CloudSupportMicrosoft 365MobileNetworkOffice 365 More:
We are HBTel, the telecommunications company within HB Tech and a technology and communications provider serving businesses throughout the UK. We help organisations stay connected, productive and secure through communications, connectivity and managed technology services. As a Technical Support Engineer, youll join our service delivery team and work with cloud communications, connectivity, networking, Wi-Fi, mobile services, Microsoft 365 and IT infrastructure. We offer a salary of £27,000–£30,000 per year, ongoing training and development, career progression, a supportive team environment, a company pension, company events, free and on-site parking, life insurance, an on-site gym and private medical insurance. The role is in person in Romsey and Stockbridge, SO51 9BQ.
last updated 39 week of 2026