About this role
Salary: £45,500 - 49,500 per year
Requirements: Diploma or degree in Electronics or Electrical Engineering Technology, or an equivalent Higher National Certificate (HNC), Higher National Diploma (HND) or foundation degree1–3 years of experience in a customer-facing technical role, such as support or customer successTechnical expertise in electronics diagnostics, testing and repairExcellent communication skills, including the ability to simplify complex technical conceptsStrong problem-solving and analytical thinking abilitiesExperience with support ticketing systems and remote diagnostic toolsKnowledge of electrostatic discharge (ESD) and electronics handling proceduresWillingness to travel occasionally to customer sitesRight to work in the UKDesirable: Experience in the cathodic protection industry Responsibilities: Onboard clients from initial deployment through to operational readinessDeliver structured training to clients, distributors and end users on IoT hardware deployment and setup, software platforms such as CorView and iCPSM, data interpretation and operational best practicesProvide technical support across hardware, firmware and software environments, escalating complex or high-impact issues as neededDiagnose problems methodically and identify root causes, workarounds and solutionsManage support tickets, focusing on responsiveness, clear communication and resolution qualityExplain technical issues to customers in understandable termsPromote customer satisfaction and act as a trusted advisor to customersIdentify opportunities to improve performance, system utilisation and data quality, and advise customers on deployment, monitoring and maintenance best practicesProvide deeper technical engagement to key accounts where requiredPerform occasional diagnostics and repair work for complex or escalated casesCollaborate with Product and Bench Technologists on failure analysis and repair qualitySupport product return and repair (RMA) workflows and document technical findingsShare structured feedback with Engineering and Product on recurring issues, feature gaps and customer pain pointsShare information with Sales and partner with Account Management as customer needs changeCoordinate repair workflows with Service AdministrationShare customer education gaps and learning needs with Trainers and Technical Content CreatorsDevelop and maintain technical documentation, including troubleshooting guides, support materials, knowledge base articles and training materials, following established standardsIdentify process inefficiencies and lead or participate in initiatives to improve support delivery and the customer experienceUse phones, email and case ticketing systems to communicate with customers and track resolutions and internal bug defectsVisit customer sites occasionally to provide new-product training and on-site diagnosisUse AI tools to draft case responses, summarise ticket threads, find similar issues in the knowledge base and case records, and prepare draft articles for peer review and publishing Technologies: AIFirmwareHardwareIoTSupportNetwork More:
We are Mobiltex, an IIoT and software company delivering remote monitoring and software solutions that help maintain pipeline health for industries providing critical services. Our solutions support real-time corrosion prevention, gas pressure management and water network optimisation, primarily for midstream and downstream energy operators and water utilities. We are a high-growth company scaling our products and organisation, with a growing international footprint. This early-career Technical Support Specialist role is based in Newport, Wales, reports to our Support Manager and works closely with our Service, Engineering, Sales and Product teams. The position is full-time, with the first three months office-based for hands-on hardware experience and team learning, followed by hybrid office and home working. Occasional customer site visits are required. We offer private medical care after probation, enhanced company sick pay, flexible annual leave with the option to carry forward up to five days, up to five additional personal leave days after probation, an eye test and glasses contribution, an annual wellness allowance after probation, and a pension scheme with enhanced contributions. We provide hands-on learning and training, with opportunities to develop product and troubleshooting expertise and progress towards a senior support or implementation role.
last updated 39 week of 2026