About this role
Salary: £35,000 - 40,000 per year
Requirements: At least one year of hands-on IT support experience within a professional services settingConfidence working in a structured, SLA-driven environment and balancing competing prioritiesStrong customer service skills across phone, face-to-face and digital channelsDisciplined and organised approach to managing workloadsProactive mindset and commitment to continuous improvementExcellent troubleshooting and analytical ability, with high attention to detailTeam-oriented approach and ability to collaborate effectivelyUnderstanding of data protection and confidentiality requirementsAwareness of Microsoft 365 and current industry technologiesExperience supporting Windows Desktop and Server, Citrix, desktop PCs and laptops, mobile devices, printers and peripherals, Microsoft 365 and Office applications, Active Directory, and local area networking is relevant to the technical environmentFormal IT certifications such as MCSA or multiple MCPs are highly advantageous; candidates working towards CompTIA A+, MSDST, ITIL Foundation or similar are encouraged to apply Responsibilities: Deliver responsive, high-quality technical support across a broad technology landscapeDiagnose and resolve hardware, software and application-related issuesManage incidents and service requests through to completion within agreed timeframesTake ownership of assigned tickets, resolving them or escalating appropriatelyUndertake user and server administration tasksSupport and guide colleagues within the IT team where appropriateAssist with ongoing IT improvement projects and other project work as requiredSupport and maintain the firms technology environment, including its core legal systems as expertise develops Technologies: Active DirectoryCitrixHardwareSupportITILMicrosoft 365MobileWindowsOffice 365Excel More:
We are partnering with a well-established, highly regarded law firm to recruit an IT Analyst for its Service Team. The role is based in Manchester, with occasional travel to Liverpool and London, and offers office-based work with the option to work from home one day a week. The salary is up to £40,000 plus benefits. This is a 35-hour-per-week role, Monday to Friday, with rotating shifts between 08:00 and 18:00 and participation in a paid out-of-hours support rota. The role offers exposure to project work and ongoing professional development.
last updated 39 week of 2026