About this role
Salary: £28,000 - 32,000 per year
Requirements: GCSE English and Mathematics at grade C/4 or above, or equivalentLevel 3 IT qualification (e.g., BTEC National, T-Level, Advanced IT Apprenticeship) or demonstrable equivalent commercial experienceAt least 1–2 years of hands-on experience in a technical support, helpdesk, or school/college IT technician roleStrong working knowledge of Windows 10/11 desktop environments and Microsoft 365 administrationPractical experience diagnosing hardware components, peripherals (cameras, headsets, visualisers), and wired/wireless networksUnderstanding of basic network protocols (TCP/IP, DHCP, DNS, VPNs, subnets)Strong analytical, troubleshooting, and problem-solving abilities under pressureClear, patient verbal and written communication skills when dealing with technical and non-technical staffHigh attention to detail regarding documentation, asset management, and password securityProactive mindset with strong initiative and dependable time managementProfessional attitude, integrity, and strict adherence to confidentiality and safeguarding boundariesMust undergo statutory safer recruitment checks, including an Enhanced DBS check with Childrens Barred List check Responsibilities: Provide prompt, helpful technical assistance to internal staff via ticketing system, phone, and in personDiagnose and resolve hardware, OS, and standard software faults across Windows, macOS, and mobile devicesManage user accounts, role-based access, and mailboxes via Microsoft 365 and Google WorkspaceSet up, configure, and maintain live teaching hardware including visualisers, webcams, headsets, dual-monitor arrays, and interactive displaysTroubleshoot streaming latency, microphone audio balance, and browser compatibility issues impacting live lessonsImage, configure, deploy, and asset-tag new laptops, PCs, peripherals, and network devicesPerform routine software updates, operating system patches, and security scansSupport internal software suites and CRM/communication toolsMonitor office LAN, Wi-Fi access points, switches, and broadband failover connectionsAssist customer-facing teams in diagnosing basic connectivity, firewall, or permission issues for schools and remote learnersEnsure all endpoints comply with GDPR/Data Protection Act 2018 guidelines and internal information security policiesMonitor web filtering, antivirus definitions, and endpoint threat alerts, escalating potential data or safeguarding risks immediatelyMaintain precise records of hardware inventory, software licenses, and incident logsCarry out other duties commensurate with the role to support business operations and technical development Technologies: CRMFirewallHardwareSupportLANmacOSMicrosoft 365MobileNetworkSecurityTCP/IPWebWindowsOffice 365 More:
We are EDClass Ltd, an established, DfE-accredited provider of online education and alternative provision headquartered in Dinnington, Sheffield. We work with schools, multi-academy trusts, and local authorities across the UK to help ensure every child has access to high-quality, continuous education. Our platform combines structured virtual classrooms with live teaching delivered by qualified UK teachers, supporting learners who need alternative provision, including those experiencing emotionally-based school avoidance, medical illness, internal exclusion or isolation, or waiting on SEND/EHCP placements. Safeguarding is central to our work, and we provide a secure, audit-proof digital environment supported by integrated monitoring, active web filtering, live alert systems, and dedicated pastoral teams. This is an on-site role in Dinnington, Sheffield, reporting to the IT Operations Lead / Infrastructure Manager, with a salary of £28,000–£32,000 depending on experience.
last updated 39 week of 2026