About this role
Salary: £28,000 - 28,000 per year
Requirements: Experience within 1st Line IT Support, Helpdesk, or Service DeskBasic understanding of Networking, DNS, DHCP, and TCP/IPStrong troubleshooting and problem-solving skillsExcellent communication and customer service skillsGenuine interest in Networking, Cloud, and modern technologyProactive attitude with a strong desire to learn and progressVoIP or Telecoms experience is desirable but not essential Responsibilities: Provide 1st line technical support across IT support, helpdesk, or service desk functionsTroubleshoot real technical issues related to Networking, Cloud, Connectivity, and VoIP technologiesWork alongside experienced engineers to develop technical skillsTake on increasingly complex technical work as we progress through the roleSupport our pathway toward 2nd Line, Networking, Infrastructure, and other more senior technical positions Technologies: CloudSupportTCP/IPDevOps More:
We are a fast-growing technology and communications business based in Southampton, continuing to expand our technical team. This role offers a salary of £26,000 to £28,000, excellent career progression, a clear pathway into 2nd Line, Networking, and Infrastructure, and exposure to Networking, Cloud, Connectivity, and VoIP. You will learn directly from experienced technical engineers through hands-on technical training and development, with increasing technical responsibility as you grow. The role is Monday to Friday, with potential hybrid working following probation.
last updated 39 week of 2026