About this role
Salary: £29,000 - 32,000 per year
Requirements: Degree in IT or a related discipline, or equivalent practical experience.Knowledge of Microsoft 365 and Active Directory.Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP.Awareness of cybersecurity best practices.Strong communication skills with the ability to explain technical issues clearly.Excellent problem-solving skills and attention to detail.Genuine interest in technology and willingness to learn.Strong organisational and time management skills.Ability to work independently and as part of a team.Full UK driving licence.Experience using IT ticketing systems and remote support tools.Knowledge of hardware deployment and network cabling.Understanding of backup and disaster recovery procedures.Basic Linux operating system knowledge.Exposure to cloud-based technologies.Familiarity with virtualisation platforms such as VMware.Previous experience within the automotive sector. Responsibilities: Provide first-line technical support across a range of IT services, troubleshooting and resolving user issues.Log, prioritise, and manage support requests through the IT ticketing system.Escalate complex technical issues to senior IT team members when required.Build, configure, repair, and deploy IT equipment including desktops, laptops, and mobile devices.Install, maintain, and update operating systems and software applications.Support Microsoft 365, Active Directory, endpoint management, remote access technologies, and basic networking environments.Manage user accounts, passwords, access permissions, MFA, onboarding, and offboarding activities.Maintain internal documentation and knowledge base articles.Assist with identifying opportunities to improve systems and processes.Build positive working relationships with users at all levels of technical ability.Participate in occasional Saturday morning support cover and out-of-hours work when required.Travel to multiple sites across the UK as necessary. Technologies: Active DirectoryCloudHardwareSupportLinuxMicrosoft 365MobileNetworkTCP/IPVMwareOffice 365 More:
Our client is seeking a motivated and enthusiastic 1st Line IT Support Technician to join our growing IT team. This is an excellent opportunity to develop your career in IT within a supportive environment where training, learning, and progression are actively encouraged. As part of the IT team, you will help support the day-to-day operation of business systems and ensure IT services run smoothly across multiple sites. We offer a competitive salary and pension scheme, ongoing training and professional development opportunities, clear career progression pathways, a supportive and collaborative working environment, and exposure to a wide range of technologies and systems across a multi-site business.
last updated 39 week of 2026