About this role
Salary: £28,000 - 28,000 per year
Requirements: Preferably up to 12 months of experience in a 1st line support role within a medium to large organizationMulti-site experience would be a distinct advantage, with confidence in remote access supportA motivated and enthusiastic approach with strong problem-solving skillsExcellent attention to detailExcellent communication skills, with a personable and approachable manner Responsibilities: Provide responsive first-line and second-line IT support to UK employees through ServiceNow, telephone, email, remote support tools, and face-to-face assistanceTake day-to-day ownership of the helpdesk queue by logging, triaging, prioritising, resolving, and escalating incidents and service requests within agreed service levelsDeliver hands-on IT support at the assigned site and provide planned support visits to other UK locations when requiredInstall, configure, maintain, and securely manage workplace technology, including computers, mobile devices, telephony, printers, scanners, and network-connected equipmentMaintain reliable access to corporate services while following security, operational, and documentation standardsWork closely with UK IT, Regional IT, Corporate IT, site management, business users, suppliers, and equipment manufacturersSupport onsite activities, helpdesk management, computer deployment and lifecycle, mobile device management, Microsoft 365 and collaboration, and network support Technologies: SupportMicrosoft 365MobileNetworkSecurityServiceNowOffice 365 More:
We are ALPLA, a global manufacturer of high-quality plastic packaging for foodstuffs, cosmetics, and industrial cleaning brands, with around 22,000 colleagues across 190 sites in 45 countries. We have sites across the UK supported by our regional IT function from our UK flagship plant, and this role is based at our Golborne site with support across all UK locations. We offer excellent benefits, regular salary reviews, career development, and progression opportunities, and you will join a dedicated, supportive, close-knit IT team.
last updated 39 week of 2026