About this role
Salary: £30,000 - 30,000 per year
Requirements: Full UK Driving LicenceEligibility for SC ClearanceExcellent communication skills (written and verbal)Keen attention to detailOrganised and able to prioritise workloads and workflowsApproachable with outstanding customer service skillsSelf-starter who can help formulate tactical plans to achieve department strategy Responsibilities: Support the achievement of our IT Team objectives in line with customer processes and proceduresPositively promote our IT Team and wider IT functionParticipate in internal meetings to share and develop knowledge and best practiceProvide end-to-end ownership of incidents and service requests to ensure issues are resolved effectivelyProvide regular status updates on open ticketsBuild and maintain strong relationships with business users to ensure service delivery meets expectationsMaintain and improve high standards of service through continuous improvementInvestigate and resolve common desktop issues to support business continuityThoroughly investigate issues to assess required next actions and whether escalation to the 3rd Line Team is neededSupport others in the team in achieving their objectivesHandle hardware and software issues, maintenance calls and implementation requests within agreed service levelsCover for Site Engineers when neededRun scheduled Tech Bars and provide day-to-day IT support to customers Technologies: HardwareSupport More:
We are a leading Managed Services Provider in the UK with a strong track record of supporting private and public sector clients across the country. We transform organisations through high-performance technology solutions, with our people at the heart of everything we do as we enable workflow, remove barriers, and empower users. This Field Services Engineer role is based in Glasgow, with most of the working time spent on customer sites and occasional travel further afield, with hotel accommodation provided when required. The salary is £30,000 per annum.
last updated 39 week of 2026