About this role
Salary: £36,000 - 40,000 per year
Requirements: Experience in 1st/2nd line support with strong Windows 11 and Windows Server knowledgeComfortable supporting Microsoft 365/Office and typical IT peripherals such as printers, scanners and VoIPConfident working across IT and basic AV/meeting room technology Responsibilities: Act as a senior escalation point for IT and AV, taking ownership of complex issues through to resolutionSupport the day-to-day operation of the helpdesk and service documentationSupport wired and wireless networks, servers and core services including DNS and DHCPSupport Microsoft 365 and end-user devices, including Windows 11, peripherals and BYODProvide hands-on support for projectors, digital displays and hybrid meeting technology for events and meetingsWork 37.5 hours per week, with core hours of 10am to 4pm and flexibility outside these hours Technologies: SupportMicrosoft 365WindowsOffice 365HardwareNetwork More:
We are a well-established Cambridge organisation offering a secure, in-person role within a prestigious education environment. You will work across a broad mix of technologies spanning end-user support, Microsoft 365, core infrastructure and meeting-room AV, with support from our IT team, suppliers and wider university services. This role offers training and development, technical progression, long-term stability, varied infrastructure and AV exposure, and great working hours, with scope to contribute to service improvement projects and best-practice delivery. We are based in Cambridge, Cambridgeshire, commutable from Ely, Newmarket, Royston, St Ives, Huntingdon, Saffron Walden, Haverhill and Bishops Stortford.
last updated 39 week of 2026