About this role
Salary: £25,000 - 30,000 per year
Requirements: Minimum 3 years experience in a similar IT support/helpdesk roleStrong technical knowledge of Windows environments and Office 365Basic networking understanding, including routers, switches, and VPNsExcellent communication skills and a customer-focused approachOrganised, reliable, and proactiveFull UK driving licence preferredRelevant IT certifications such as CompTIA, Microsoft, or ITIL are desirablePrevious experience mentoring or training junior team members is desirable Responsibilities: Provide 2nd and 3rd line technical support to internal usersTroubleshoot and resolve issues related to hardware, software, and networkingEscalate complex issues where necessary and follow up through to resolutionMentor and support junior staff, including apprenticesMaintain accurate documentation of tickets, systems, and proceduresSupport continuous improvement of IT systems and processes Technologies: HardwareSupportITILOffice 365Windows More:
We are a well-established Managed Service Provider based in Rochdale, delivering high-quality IT support and solutions to a diverse client base. We are growing our internal support function and offer a stable, supportive working environment where experience is valued and ideas are welcomed. This is a full-time role of 40 hours per week, Monday to Friday, with a salary of £25,000 to £30,000 depending on experience. Our benefits include 20 days holiday plus bank holidays, a pension scheme, training and development, and a friendly, supportive team culture.
last updated 39 week of 2026