About this role
Qualifications:
• Experience using ERP systems (NetSuite preferred but not required). Proficiency in MS Office. • 2-3+ years of recent order entry or customer account management within manufacturing or distribution. • Experience with shared inbox management. • Ability to learn quickly and work independently. • Strong initiative and problem-solving abilities. • Reliable attendance and schedule flexibility, especially during the holiday season. • Associate Degree preferred, but minimum HS Diploma or GED required. Work EnvironmentThe work environment offers a hybrid schedule, working Monday to Friday from 8:00 AM to 4:30 PM. You will work in the Itasca office on Mondays and Wednesdays, the Glendale Heights office on Tuesdays and Thursdays, and remotely on Fridays. This role involves a fast-paced customer service environment with a strong focus on email communication with both domestic and international customers. Job DescriptionThis position focuses on order entry, managing shared email inboxes, customer communication, order tracking, and follow-up. You will coordinate with internal teams to resolve customer inquiries and support account needs, ensuring orders are fulfilled as promised. The role offers an opportunity for growth, ultimately becoming the sole Customer Service Representative for the Sandream business.Responsibilities
• Enter orders into NetSuite ERP system. • Manage shared email inboxes efficiently. • Communicate effectively with customers. • Track and follow up on orders to ensure timely delivery. • Coordinate with internal teams to resolve customer inquiries. • Support account needs and fulfill orders as promised. • Learn processes quickly and adapt to changing priorities. • Take ownership of customer relationships and order management. Job Type & LocationThis is a Permanent position based out of Glendale Heights, IL. Pay and BenefitsThe pay range for this position is $25.00 - $27.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Glendale Heights,IL. Application DeadlineThis position is anticipated to close on Oct 9, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.