About this role
Overview: Fulfills and assists with coordination of requests for filing and retrieving loan folders and documents for Commercial, Consumer and Residential Mortgage loans.
Primary Responsibilities:
• Process imaged document retrieval requests for business partners and external customers utilizing Bank and vendor owned repository systems. • Scan and image documents. • Package and send loan folders and/or documents via external postal delivery. • Box, ship, retrieve and track folders and/or documents to and from storage warehouse. • Contact prior servicers or sellers for loan documentation, on an as needed basis. • Receive and process incoming and outgoing loan folders, and/or documents in a timely and accurate manner. • Transport requested loan folders and/or documents to and from onsite business partners. • Track and query incoming and outgoing loan folders and/or documents via electronic and/or manual means. • Complete moderately complex file room duties as assigned. • Provide loan folder and documentation support for loan acquisitions and transfers. • Adhere to the Company’s standards for confidentiality. • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. • Promote an environment that supports belonging and reflects the M&T Bank brand. • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. • Complete other related duties as assigned.
Scope of Responsibilities:
Education and Experience Required: High school diploma or equivalent (GED) and a minimum of 1 year’s work experience
Education and Experience Preferred: Minimum of 2 years’ relevant work experience
Physical Requirements: Ability to lift up to 25 pounds
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.31 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location Buffalo, New York, United States of America