About this role
Competencies:
• Knowledge of the process and systems • High level of computer proficiency and excellent MIS skills • Ability to coach and give feedback on an ongoing basis • Clear written and verbal communication • High level of Customer Service and Quality Orientation • Strong Communication and Motivational Skills • Ability to lead in a continually challenging environment • Effectively plan, prioritize and execute everyday floor operations
Eligibility Criteria:
• Good communication skills both written and verbal • Should have 6-9 Years of experience • Should have experience of managing a team of 15 to 20 members • Experience in SAP/ServiceNow and SuccessFactors and all HR related platforms • Should have excellent comprehension skills • Attention and eye for detail and accuracy
Demonstrates good time management and organizational skills
Bachelors Degree (Mandatory)
Masters Degree (Preferred)
Key Responsibility Areas including preferred Skills and Experience
• Perform all HR related activities from Hire to Retire including, Dispute Management, Exception handling, Quality audits and Reporting and Month-end deliverables. • Have good understanding of all HR modules on ERPs • Accountable and responsible for any critical or risk involved cases to ensure a quick and timely response • Day to day team & process management experience • Accountable to ensure noise free delivery in operations including queue management • Strive to exceed SLA and accuracy parameters • Acumen for quality and improving timelines • Drive weekly dashboards call with the client stakeholders • To ensure resourcing for the month in line with volume prediction • Display excellent people management skills and ensure all compliance requirements are met as per company policy in a timely manner
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• Identify training needs, arrange trainings and evaluate post training performance • Have flair for process improvements and automation opportunities • Good MS Office knowledge
Bachelors Degree (Mandatory)
Masters Degree (Preferred)