About this role
Job Responsibilities:
• Ensuring the operational health of the M365 Suite Applications including security, availability, performance, interoperability, and reliability. • Administer and support Exchange Online and Entra (Azure AD). Will also support Teams, OneDrive for business, Microsoft Defender and other M365 centers. • Apply Email Security and administer SEG (Security Email Gateways, i.e. Proofpoint and Microsoft Defender for Cloud) • Troubleshoot various Microsoft 365 issues including connectivity and mobility. • Update ticket technical details, document new processes, create guidelines for new solutions, update infrastructure documentation. • Maintains knowledge of assets and coordinates changes as required. • Creates all required technical documentation in accordance with company change control and project management processes and procedures. • Troubleshoot issues interfacing other teams including the Global Service Desk and the Network Operations Center • Provides after hours on-call support in case of issues escalations.
Job Qualifications:
• Bachelor’s degree in a technically related field of study or equivalent work experience • Minimum 5 years of experience • Experience in administration of other Microsoft 365 tools and products such as OneDrive, Power • Automate, Power Apps, Stream, Power BI, Forms, Intune, etc. • Experience with Proofpoint, Microsoft Defender for Cloud, audit log reviews and interpretation • Automate repetitive tasks using PowerShell or Microsoft Graph API • Demonstrate advanced problem-solving skills • Apply sound IT processes, with a focus on security and best practices • Provide hands-on technical support • Hands-on experience with Microsoft 365, especially Exchange Online, Teams, and Entra (Azure Active Directory) • Proficient knowledge of Microsoft Cloud security and best practices, including Microsoft 365 compliance, security, anti-spam tools • Familiarity with Windows PowerShell for task automation and configuration. • Critical thinking skills, accountability and taking ownership of issues and projects • Excellent English communications skills (written and verbal) and ability to work both independently and in a group • Use of Microsoft Office products to create and maintain documentation