About this role
Miral Experiences ROLE SCOPE Support & Management
• Manages and provides guidance to Team Leaders and their respective front-line colleagues to include their job training, daily attendance, grooming, coaching, appraisals, and personal development plans • Assists in probationary feedback and discussions • Daily operational management and scheduling of WBH and WBW • Manages annual leave trackers to ensure park expectation coverage • Supports in SOP and induction training
Daily Operations
• Oversee duty schedules for their area ensuring annual leave plans support operational readiness and ensure sufficient time off to colleagues • Coordinates and oversees character appearances and roaming entertainment both in the parks and at external events • probationary meeting support • disciplinary assistance as required • show report calibration and execution • Scheduling • Rostering Quality Assurance & Show Standards
• Establish and maintain quality control processes to ensure consistency across all entertainment offerings. • Conduct regular inspections of green rooms, and performer presentation standards. • Ensure all appearance standards align with brand guidelines, character integrity, and creative requirements. • Support show quality initiatives by ensuring performers maintain a polished and performance-ready appearance. • Ensures dossiers are updated and tracked as required. Production & Project Support
• Supports Creative, Production, Entertainment, and Costuming teams on new shows, attractions, character programs, and special events. • Support the scheduling of seasonal events, , festivals, and entertainment activations. • Assist with rehearsals, performer fittings, and operational readiness for new productions. • Supports and aligns with technical needs for shows, activations and M&G opportunities. Health, Safety & Compliance
• Ensure compliance with health, safety, hygiene, and sanitation standards • Maintain a safe and organized workspace, adhering to all organizational policies and procedures. • Follow best practices for performer care., • Support risk management initiatives and report any safety concerns or operational issues promptly. • Supports incident reporting and follows emergency response procedures as directed by the Stage Manager QUALIFICATIONS Essential
• Higher secondary or equivalent education. • 1 year of experience in leadership and 2 years in the entertainment industry • Proven leadership experience • Problem solving • Strong experience managing teams, schedules, and daily operational requirements. • Understanding of entertainment, theme park, theatre, or live production environments. • Strong quality control and attention-to-detail skills. • Excellent communication, organization, and stakeholder management abilities. • Ability to manage multiple productions, events, and operational priorities simultaneously. • Experience within theme parks, attractions, cruise lines, theatre, film, or large-scale entertainment organizations. . • Experience supporting seasonal events, parades, festivals, and large-scale entertainment activations. • Experience in operational procedures. • Experience supporting new attraction openings, entertainment launches, or operational readiness projects. • Strong creative ability with experience contributing to character development and overall show aesthetics. • Computer skills: Word, Excel, PowerPoint • Excellent communication skills, both verbal and written. • Knowledge of current Health and Safety guidelines. • Discretion and sensitivity when dealing with confidential information
Desirable
• Bachelor’s Degree in Fine Arts or equivalent • 3 years of stage management experience and/or 5 years of performance experience . • Stage Management experience