About this role
A Concierge Activities Agent is responsible to check in guests while on vacation. You’ll use your outstanding customer service skills to: Welcome our guests for check in Sell tickets to enhance the guest experience while on vacation
Schedule: 8AM - 9PM, times may vary Works weekends and holidays Why Join Us?
• We are growing. • We love our customers, and they love our products. • We understand luxury travel and discerning clients. • We have room for a passionate, customer obsessed team members.
How do we invest in you? • You earn $16 per hour. • You begin with comprehensive, engaging training on all processes. • Work-life balance, our administrative assistants typically work no more than 40 hours weekly. • Professional growth and career advancement is supported through a variety of development programs as well as opening new locations. • Customizable benefits package including 401k match, variety of medical plans, dental, vision and tuition reimbursement!
• What you will be doing: Welcome guests the day of arrival, helping with transportation to the tour, and making sure that all parties required to tour attend as scheduled. • Assist customers with making reservations to local area shows & attractions & general area information. • Provide complete and accurate information to guests on every telephone call. Especially information about tour presentation, accommodations, premiums and promotions. • Handle situations with dissatisfied guests and create resolutions. • Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers. • Use Excel spreadsheets to track tour data, NQ information, shuttle pickups, and premium issues. • Assist management with special projects. • Ensure the privacy and security of confidential information about guests.
You will do well in this position if you:
• Thrive on providing an incredible customer experience. • Enjoy face to face interactions with customers and associates. • Learn computer systems quickly.