About this role
South Express: Roving Store Worker
Job Description: As a Roving Store Worker at the Exchange, you are responsible for efficiently unloading, moving, stocking, and pricing merchandise which ranges across a wide variety of items across all departments. You will perform minor facility maintenance and contribute to the cleanliness of the store, both inside and out. You are on the front lines of ensuring our customers have an extraordinary shopping experience – without you, there would be nothing on the shelves! We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD. So what can you expect as a Stocker at the Exchange? • Follow all safety guidelines and operating procedures • Deliver extraordinary customer experience by engaging customers and prioritizing customer needs over tasks • Unload, break-out and stock merchandise with efficiency and accuracy • Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Job Qualifications • Able to lift up to 40 pounds (occasional lifting up to 50 pounds) • Able to learn and adapt to current technology needs • Able to think quickly on the spot to answer customer questions • Able to take initiative • Able to share brand knowledge Additional Qualifications/Requirements: • Excellent attention to detail • Willing to cross-train and work in other areas of the store, as needed • Must possess a welcoming and helpful attitude toward customers and other team members • Excellent communication skills • Basic computer skills
Job Qualifications: Education: High school or equivalent. Creditable job-related experience may be substituted for the education requirement on a 9-month for 9-month basis.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Additional Qualifications/Requirements: THIS POSITION IS AT THE SOUTH EXPRESS AND YOU MUST BE MIN AGE 21 YEARS OLD. BEING FRIENDLY AND ENTHUSIASTIC IS AN ESSENTIAL JOB REQUIREMENT FOR ASSOCIATES THAT WORK AT THIS FACILITY. WE ARE LOOKING FOR ASSOCIATES THAT ARE FRIENDLY AND ACCOMMODATING TO OUR CUSTOMERS. ASSOCIATES ARE RESPONSIBLE FOR MAKING THE ESTABLISHMENT LOOK PROFESSIONAL, PROVIDING A CLEAN ENVIRONMENT AND MAINTAINING GOOD COMMUNICATION WITH CUSTOMERS
Major Duties: Operates ovens, roller grills, or similar kitchen equipment in environments where set procedures are followed and no cooking skills are required. Heats, assembles, or otherwise prepares food items to support heat and eat and quick service restaurants (QSR). Ensures all condiments or complimentary foods are available during service times. May include stocking of grab-and-go or quick heat items. Maintains required sanitation and cleanliness of food preparation and service areas as well as all equipment utilized. Transports merchandise from stockroom to sales floor and replenishes stock in a neat, presentable manner following instructions. Conducts periodic stock counts; reports out of stock, slow moving, defective or damaged merchandise to management. Performs random price verifications and initiates corrective actions as instructed.
Stocks food, beverage, or retail supplies prior to service periods and replenishes items throughout the shift. Assists in maintaining accurate and up to date retail shelf labels.
Maintains required documentation including returned inventory logs, daily cash reports, and other related records. Operates a cash register or other point of sale equipment; rings sales, makes change, and processes cash, credit card, and check transactions. May enter new accounts, process refunds, and perform other transactional functions as directed. Provides a high level of customer satisfaction through consistent, excellent service. Greets each customer upon contact and/or line of sight, actively listens to needs, and provides solutions to enhance satisfaction and loyalty. Builds trust and creates a welcoming environment to support a personalized customer experience. Resolves customer issues at the lowest possible level and communicates obstacles to management.
Actively communicates/promotes the benefits of the Military Star credit card to customers in order to drive sales growth and increase customer loyalty.
Performs other duties as assigned.