About this role
Maintenance Operation Center Controller (MOCC) - Based in Fort Lauderd
Job Description: What are your contributions to the team? The Maintenance Operations Center Controller supports daily aircraft maintenance operations by coordinating troubleshooting, MELs, and AOG events. The role works closely with flight crews, maintenance vendors, and internal teams to resolve technical issues and manage scheduled and unscheduled maintenance. The MOC Controller ensures proper documentation, parts, and tooling are in place to support a safe and timely aircraft return to service. In your role, you will:
• Support operator in integrating Bombardier business aircraft into their operations, ensuring safety, efficiency, and cost-effectiveness. • Responsible for managing mechanical irregularities of the aircraft fleet by working with flight crews to attempt to clear or reset discrepancies, apply MEL(s) to correct discrepancies, or document AOG discrepancies. • Provide robust troubleshooting support to assist operator in resolving technical issues effectively and support field teams during troubleshooting, repairs, modification retrofits, product upgrades, and damage repairs at operator facilities or service centers. • Plan unscheduled events by coordinating maintenance teams or vendors, creating work order(s), and updating Operations and leadership. • Oversee AOG, Unscheduled, and Scheduled events. Ensure proper documentation, GSE tooling and support is available to technicians working aircraft. • Identify opportunities to enhance operator procedures and operations involving Bombardier aircraft. • Process parts requisitions for any / all required parts to support unscheduled and AOG events and submit to Technical Buyers for processing. • Receive and review return to service aircraft (RTS) package when required and present RTS package to operator Quality Team. • Participate in operator meetings, including fleet reliability and operational reviews and identify recurring fleet issues to Bombardier Technical Services for potential product improvements. • Prioritize and escalate technical or operational concerns within both the operator’s organization and Bombardier and provide reports in line with established schedules and requirements.