About this role
• Analyzes and shares relevant information with Business to support decision-making. • Utilizes multiple applications and systems across different roles and organizations. • Prepares and manages reports, including gathering, validating, analyzing, and summarizing data. • Supports research and documentation by monitoring external sources and verifying information. • Provides technical and system support to associates, including report preparation and information system usage. • Trains users on report preparation and database access. • Leads special projects, including data triggers, and serves as the primary point of contact for assigned projects.
• Monitors and analyzes data and external factors to support research, identify trends, and assess potential business impacts. • Provides actionable insights through reports, presentations, recommendations, and decision-support materials. • Performs data analysis and mining, including data manipulation, reporting, and analysis using various applications. • Supports management decision-making by providing timely and accurate reports while maintaining confidentiality. • Partners with SMEs and Business stakeholders to identify process improvements that enhance efficiency and quality. • Develops and manages Triggers to improve process monitoring and performance, from creation and testing through deployment and optimization. • Uses process mapping and analysis to identify, resolve, and prevent process gaps or inefficiencies. • Maintains Trigger effectiveness through continuous monitoring, stakeholder communication, and feedback. • Conducts job shadowing to build process knowledge and identify opportunities for enhancements.
• Candidate must possess at least a Bachelor’s/College Degree • Basic knowledge of XML Path Language and Regular Expressions (RegEx) • Minimum one year of experience in process improvement, process reengineering, or process reviews • Proficient in process mapping, data analysis, and problem-solving tool • Excellent skills in real-time time management is a must • Strong organizational skills to ensure critical timelines are met • Accuracy and attention to details is a must in this role • Detail oriented with ability to deliver project deliverables with little supervision • Excellent written, verbal and e-mail skills, with the ability to interface effectively with individuals at various levels • Ability to effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining detailed and organized • Demonstrate analytical, organizational, problem solving and creative thinking skills • Respond positively to change, embracing and using new practices or values to accomplish goals and solve problems • Flexible and willing to work in shift schedules