About this role
Job Description EDMS Lead (Assistant Manager)
Job Purpose: Provide Production Support for Digital Platforms (EDMS, BAW, RPA)
Key Responsibilities:
• Provide L1/L2 - Production Support for EDMS application • 3-5 years experienced Production support lead/engg • Should have thorough knowledge and work experience in Weblogic Webserver and Oracle database • Should have strong knowledge on Java code and Unix/Linux commands • Should have managed complex production support functions and be willing to support during off business hours if needed • Excellent in attitude and English communication • Should know about Automation technology like Microsoft Power Automate and have the capability to perform the role of Project Manager/Lead for small changes and enhancements in Power Automate • Should have knowledge and experience in working with Microsoft Excel, PowerPoint etc and be able to make status reports as required • Provide excellent reporting and communication on the Production Support and Project status • Manage team to perform RPA Process start-stop, execution and monitoring • Manage and direct team to raise alert to phone calls, emails and incident tickets to the respective process team. • Provide periodic and ad-hoc reports as requested and agreed • Liaise with users and Tech Teams for data related information exchange for processing • Liaise with respective Application Technology team for process related information exchange. (Corporate Tech / Retail Tech / Operations Tech) • Validate the data in RPA dashboard and raise alert to respective team if any discrepancy observed
Key Result Area
• Manage a diversified team of professionals both onshore, offshore and vendor resources who are responsible for the EDMS application • Provide expertise and recommendations in the assessment of initiatives to support and enhance system • Perform appropriate level of stakeholder management across business, technology and clients • Ensure projects and initiatives are aligned to and delivered against the business objectives, serve as highest project internal escalation level • Leading the team to adhere to project and delivery compliance, ensuring compliance of project delivery to PMO, QMS, risk, audit & architecture guidelines • Work as part of a multi-disciplinary team in accordance with defined quality management practices, to achieve the common banks objectives • Contributes to the yearly technology roadmap ensuring the projects financials and estimates are accurate and reported timely • Works with business representative, stakeholder to ensure alignment of delivery with the business demand • Leading the Platform team in delivery of world class platforms solutions • Ensures value added propositions in strategic vendor partnerships and aligning the platform inline to the industry roadmap and business strategy, thus enabling an effective business growth • Assist the project delivery team in the requirement and concept and to verify for the correct functionality/resolution being developed • Converge the requirements from regulators and effectively conclude on business requirement • Focus on regulatory controls & audit requirements and manage all known risks related to the team and systems that can impact security of data, system downtime, incidents, etc. • Collaborate closely with Product Owners and team members to identify and socialize product and delivery • Support and influence delivery operations within platforms by continually looking for opportunities to streamline delivery, increase business value and measure platform value via metrics and measures. • Effectively communicate and showcase the purpose and value of solutions being delivered • Define the right framework and push for the best choice when it comes to technology selection and implementation • Use Agile engineering practices and ML software development technologies to rapidly develop creative and efficient solutions that enhance the client customer and employee experience • Provides strong analytical and problem-solving skills with proven ability to innovate and collaborate • Engage with the team for effective reviews and planning • Demonstrates effective techno-managerial skills, People management skills, presentation skills, and Proven oratory and written skills
Knowledge Skills & Experience:
• 3-5 years of experience in Production support function pertaining to Application Production Support and RPA technology • Knowledge of Microsoft Power Automate RPA tool workings • Team management skills • Reasonable English communication skills • Work with business user as part of BAU activities • Identify and raise alerts on application risks. • Coordinate for patching activities and remediate vulnerabilities. • Perform volume-metric analysis on application performance and raise timely alerts. • Should be available on-call in shifts to support SLA