About this role
As a Credit Operation Executive, you will play a vital role in our company's back-office operations. Your primary responsibility will be to handle customer inquiries and provide excellent support, ensuring a positive and efficient experience. This role is crucial for maintaining our high standards of customer satisfaction and building long-lasting relationships.
• Respond to customer inquiries and provide accurate information on credit-related matters. • Process and manage credit applications, ensuring timely and efficient handling. • Review and analyze credit reports and financial documents to make informed decisions. • Maintain accurate records and documentation for credit operations. • Collaborate with the sales team to understand customer needs and provide tailored solutions. • Stay updated with industry trends and regulations to ensure compliance. • Handle customer complaints and escalate issues as needed, ensuring prompt resolution. • Provide regular reports and insights on credit operations to the management team. • Assist in developing and implementing credit policies and procedures. • Build and maintain strong relationships with internal and external stakeholders.
• A bachelor's degree in business, finance, or a related field is preferred. • Minimum 2 years of experience in a customer service or credit-related role. • Excellent communication and interpersonal skills, with a customer-centric approach. • Strong problem-solving abilities and attention to detail. • Proficiency in using MS Office and other relevant software. • Ability to work independently and manage multiple tasks simultaneously. • Analytical skills to interpret data and make informed decisions. • Knowledge of credit processes and regulations is an advantage. • A proactive and positive attitude, with a focus on continuous improvement. • Willingness to learn and adapt to new systems and procedures.