About this role
The Tele Caller will play a vital role in our Back Office department, ensuring smooth operations and an exceptional customer experience. You will be the first point of contact for customers, handling inquiries, and providing timely and accurate information. Your friendly and professional approach will leave a positive impression and build strong relationships.
• Answer incoming calls and provide prompt and courteous assistance to customers. • Handle customer inquiries, listen to their concerns, and offer effective solutions. • Maintain a thorough understanding of our products and services to provide accurate information. • Document and record customer interactions, ensuring accurate and up-to-date records. • Collaborate with other teams to resolve complex customer issues and escalate when necessary. • Ensure customer satisfaction by maintaining a friendly and helpful attitude throughout interactions. • Follow up on customer inquiries and provide regular updates on the status of their requests. • Stay updated with the latest company policies, procedures, and product knowledge. • Maintain a high level of professionalism and confidentiality when handling customer data. • Contribute to a positive and productive work environment within the team.
• Excellent communication skills, both verbal and written, with a clear and friendly tone. • Strong active listening abilities to understand customer needs and provide tailored solutions. • A positive and customer-centric attitude, with a focus on delivering exceptional service. • Ability to work independently and manage a high volume of calls efficiently. • Proficiency in using computer systems and customer relationship management (CRM) software. • Basic knowledge of BFSI (Banking, Financial Services, and Insurance) industry is preferred. • Strong problem-solving skills and the ability to think critically to resolve customer issues. • Ability to work in a fast-paced environment and manage multiple tasks simultaneously. • Excellent time management skills and the ability to prioritize tasks effectively. • A minimum of 1-2 years of experience in a customer service or call center role is desirable.