About this role
Keep Things Moving! Join DHL as a GTW Backline Advisor – Payments Reporting to: GTW Contact Centre Supervisor
Why This Role Rocks At DHL Express, every detail matters—especially when it comes to payments and clearances. As a GTW Backline Advisor, you’ll be the behind-the-scenes hero ensuring smooth payment processing and top-notch customer service. If you’re organized, detail-driven, and love solving problems, this is your chance to shine.
What You’ll Do
• Be the payment pro: Action all payments in the mailbox accurately and on time—your goal is a clean inbox every day. • Deliver excellence: Provide insanely customer-centric service that keeps DHL’s reputation as a market leader. • Stay compliant: Follow Global SOPs, ISO standards, and DHL procedures like a champ. • Solve fast: Handle queries promptly and aim for first-time resolution. • Track performance: Share daily stats with your supervisor and attend monthly coaching sessions to keep growing. • Flex your skills: Jump in to support other functions when needed to keep the Contact Centre running smoothly.
What We’re Looking For
• Experience: 2+ years in customer service or contact center roles. Customs knowledge and courier experience? Big plus! • Skills: Communication, problem-solving, empathy, and strong attention to detail. • Tech: Intermediate computer literacy and solid analytical skills. • Education: Matric required; customs-related certification is a bonus.
Why DHL?
• Global leader: Be part of the world’s most international company. • Career growth: We invest in your development. • Culture that cares: Diversity, inclusion, and innovation are at our core. • Perks: Competitive salary, training, and a team that feels like family.
We are looking forward to your application. Because at DHL, we don’t just move shipments—we move careers forward. You’ll work with a global leader that values innovation, inclusion, and continuous learning. Expect growth opportunities, a collaborative culture, and the chance to make a real impact.
Ready to make your mark? Apply now and let’s build the future together.
We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.