About this role
*We?re Hiring: Dispatcher / Call Taker*
*Location:*Roach?s Taxi HQ ? 216 Camelot Street, Thunder Bay
*Wage:*Starting at $18/hour | Paid Training
*Type:*Part-Time & Casual | In-Office Only
*Start Date:*March
*About the Role:*
Do you thrive in a fast-paced environment, know your way around Thunder Bay, and have a voice that keeps things calm when the radios are crackling? We want YOU!
At Roach?s Taxi, we?re looking for someone to help keep the city moving ? literally. You?ll answer calls from customers, dispatch trips using our software (we use *iCabbi*), and coordinate with drivers via radio and phone. When things go sideways (like tech hiccups or storms), you?ll step in with *manual dispatch backup*.
This role is part dispatcher, part call taker, part local superhero.
*What You?ll Be Doing:*
* Answer incoming taxi booking calls with a friendly, helpful attitude * Monitor trip flow and make sure the system is doing its job (and step in when it doesn?t) * Communicate with drivers over radio and phone * Provide excellent customer service ? even under pressure * Manually dispatch trips during system downtimes * Keep the city moving, one trip at a time
*You?re a Good Fit If You:*
* Know your way around *Thunder Bay* * Can juggle a ringing phone, a talking radio, and a blinking screen ? all without breaking a sweat * Are comfortable on a computer (typing, navigating apps, switching tabs, etc.) * Have solid multitasking skills and a good memory for street names * Are reliable, polite, and ready to be part of a 24/7 operation
*Bonus points if you?ve worked with iCabbi or in a similar dispatch role ? but it?s not required!*
*Apply Now:*
We?re hiring immediately
*Email your resume*to: [email protected]
Or apply directly on *Indeed*
*Roach?s Taxi*is a local Thunder Bay company, proudly operating 24/7, 365 days a year. We?ve been serving the city for nearly a century ? and we?re modernizing fast. Come join the team and be part of our next chapter.
Job Types: Full-time, Part-time, Casual
Pay: $18.00-$20.00 per hour
Work Location: In person