About this role
*Overview*
*Join a team that restores and makes a difference*
Be part of a fast-moving restoration team in *Victoria*, helping bring homes back to life through hands-on work, teamwork, and attention to detail. We are a full-service restoration company looking to hire motivated and energetic *Contents Technicians and Contents Crew Leads* to join our team in *Victoria branch*. If you have the ability to work hard, multitask and learn quickly with a positive attitude, then we want to meet you.
The work requires careful focus and packing of insured belongings. It is a hands-on role where attention to detail, organization, and teamwork are very important.
*What to Expect in This Role*
No two days are the same. The work varies from pack-outs, final cleans and supporting different stages of restoration projects. The role offers a strong team environment, especially during large loss projects.
*Job responsibilities*
* Thoroughly clean smoke residue from contents and structures. * Pack contents with protection and care. * Follow established procedures for cleaning structures and handling customers? possessions. * Perform detailed structure cleans and post-construction cleans to prepare homes for occupancy to exact standards. * Clean all types of flooring including sweeping, mopping, vacuuming, and hand scrubbing. * Process and clean contents in the warehouse using established techniques. * Maintain cleanliness and organization at both office facilities and job sites. * Complete daily updates for every active claim in PSA and email. * Document inventory and non-restorable contents using Encircle (training provided).
*Requirements*
* Minimum 2 years of relevant restoration industry experience (required) * Previous work experience in a cleaning role is considered an asset * Ability to work overtime for after-hours emergency work * Ability to work well under pressure in difficult circumstances * Strong communication skills (spoken and written) * Ability to work independently as well as within a team environment * Ability to pass a criminal background check if required * Valid BC Class 5 Driver?s Licence with a clean driver?s abstract (required) * Familiarity with basic technology such as cellphone use, Outlook email, and Encircle
*Your First Few Weeks: Onboarding & Training*
*We have supportive team culture and set every new team member up for success from day one and place strong emphasis on onboarding and training.*
*Week 1?2: *Orientation, team introductions, facility tour, and system training (PSA, Encircle, Outlook). You will also assist with pack-outs and warehouse tasks.
*Week 2?3: *Shadow experienced team members on job sites and begin assisting with documentation and claim updates.
*Week 3?5: *Gradually take on more responsibilities in the field with ongoing support and feedback.
*Ongoing: *Continued mentorship, regular check-ins, and opportunities for training and growth into leadership roles.
*On-Call Rotation ? How It Works*
Restoration doesn?t stop when the workday ends and neither do we.
Our on-call rotation ensures customers receive a rapid response when emergencies happen.
* On-call shifts are shared across the team on a rotating basis * No single person carries the load * When on call, you must be reachable by phone and respond within a defined timeframe * After-hours callouts are compensated with overtime pay. * On-call schedules are provided in advance to allow planning of personal time * Our dispatch team supports you throughout the process
*Training, Development & Certifications*
We invest in our people. As a Contents Technician, you will be offered below training during your tenure here:
* Confined space training * Fall Protection training * Contents Processing & Pack-Out Best Practices Training * Encircle Digital Documentation Platform Training * Ongoing leadership and crew management coaching
*Extra Perks*
* Company-provided uniforms and PPE so you are properly equipped for the job * Employee