About this role
Responsibilities for this Hybrid role:
- Greet and welcome guests in a friendly and professional manner - Register guests and assign rooms, accommodating special requests whenever possible - Provide information about hotel facilities, services, and local attractions - Handle guest check-ins and check-outs efficiently and accurately - Answer phone calls and direct them to the appropriate department or staff member - Assist guests with inquiries, complaints, and requests, ensuring their satisfaction - Process payments and maintain accurate records of guest transactions - Maintain a clean and organized front desk area
Requirements
* Previous experience in a hotel or hospitality industry is preferred * Excellent customer service skills with a friendly and positive attitude * Strong verbal and written communication skills * Ability to *multitask* and prioritize tasks effectively in a fast-paced environment * Proficiency in using phone systems, computers, and other office equipment * Basic knowledge of computer applications such as Microsoft Office * Bilingual or multilingual skills are an asset * Ability to work independently as well as part of a team * Reliable, organized, and willing to help wherever needed
Additional Responsibilities
* Assist housekeeping staff with daily tasks as needed * Help with laundry, including washing, drying, folding, and organizing linens and towels * Assist with preparing rooms and common areas when required * Be willing to assist with other duties around the Inn as needed * Maintain a friendly and professional attitude with guests and coworkers
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may vary depending on the specific needs of the hotel.
Pay: $20.00-$22.00 per hour
Benefits: * Casual dress * On-site parking
Work Location: In person