About this role
SURVEILLANCE OFFICER JOB SCOPE: Surveillance Officers are responsible for understanding and responding to internal property needs. They communicate in a friendly, respectful, and understandable manner. Surveillance Officers work to ensure the safety of our guests, employees, and vendors, while ensuring assets of the property and its occupants are secure. DAILY JOB DUTIES: • Use a CCTV system to monitor and review activity throughout the casino property • Work with employees within the department as well as other departments to investigate incidents • Complete typed reports/logs and preserve video as evidence • Maintain surveillance on all casino operations for errors, theft, fraud and regulatory violations • Respond to casino activity and utilize necessary equipment to identify, record and document illegal and unusual activities occurring on the property • Work with law enforcement agencies to review and investigate crimes, and may represent the casino in litigation as required • Identify and/or review incidents such as departmental violations, risk management concerns, monetary variances and player disputes • Monitor various systems for malfunctions and report/document them as needed QUALIFICATIONS: • High School Diploma or equivalent • Must be 21 years of age or older • High degree of professional and personal integrity/ethics • Must have basic computer and arithmetic skills • Must be able to obtain/maintain a gaming license through the MLGCA • Able to work day, evening or overnight shifts, including holidays and weekends • Able to speak, read and understand English • Able to complete an on-the-job 90-day training program, with various tests and assessments THE PREFERRED CANDIDATE: • Has had Surveillance employment or equivalent investigation/gaming/casino experience • Has excellent interpersonal and verbal/written skills • Has knowledge of casino table games, cheat tactics, and cash handling scams • Is able to understand and adapt to changing departmental/property/regulatory policies & regulations • Is able to work independently and proactively when work is not assigned • Is naturally curious and enjoys investigating freely WORK ENVIRONMENT: • Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor gauges, instruments, or processes; concentrate on routine work details and organize and maintain a system of records • Able to respond calmly in crisis and mentally stressful situations, and can make rational decisions • Able to lift and carry up to 20 pounds • Able to respond to audible and visual cues and alarms • Able to sit for extended periods of time • Able to control a joystick and inputs on keypads • Able to speak clearly and comfortably on a phone and/or handheld radio • Must have good personal hygiene and a professional appearance COMPENSATION & BENEFITS: • $21.00 per hour • 40 hour scheduled work week, with consecutive days off, generally static • Overtime opportunities available, when necessary, typically first come first serve • Bi-weekly pay dates • PTO, 401(k), Medical, Dental, Vision, Life & Disability Insurance, Holiday Pay