About this role
• Oversee the day-to-day activities of the sportsbook, ensuring efficient operations and a high level of guest service. • Supervise, train, and mentor sportsbook ticket writers, ensuring they adhere to policies and provide excellent customer service. • Address and resolve any guest issues or disputes promptly and professionally, maintaining a positive guest experience. • Ensure that sportsbook operations comply with all regulatory and company policies, including gaming laws and anti-money laundering protocols. • Monitor the ticket-writing process to ensure accuracy in bets, payouts, and record-keeping. • Assist with daily reporting, handle financial transactions, and maintain accurate records of bets placed and payouts made. • Assist in creating and managing team schedules to ensure adequate coverage during peak and off-peak hours. • Support sportsbook promotional activities, special events, and marketing initiatives to drive business growth. • Provide feedback to management on operational improvements and contribute ideas to enhance the guest experience.
• 2+ years of experience in sportsbook operations or a similar role within the gaming industry. • Must be able to use a computer and relevant software for job-related tasks. • Proven ability to lead, train, and motivate a team in a fast-paced environment. • Strong communication and problem-solving skills, with a focus on delivering exceptional guest service. • Ability to handle transactions and record-keeping with high accuracy. • A solid understanding of sports betting types, odds, and sportsbook technology. • Familiarity with gaming regulations and compliance requirements. • Willingness to work a flexible schedule, including nights, weekends, and holidays. • Responsibility for understanding and adhering to all company and VA Lottery compliance requirements. • Must be able to obtain a VA Lottery License.
• Ability to stand for extended periods. • Must be able to lift, pull, or push up to 25 lbs. • Ability to write for long periods. • Ability to twist, bend, and reach without significant restrictions. • Willingness to work in an environment that may be exposed to smoke. • Must be able to tolerate exposure to bright lights and flashing lights for extended periods of time. Wage : $22.00 an hour