About this role
Salary: £55,000 - 95,000 per year
Requirements: Strong hands-on experience with Microsoft 365 administration, including Azure AD / Entra ID, Intune, SharePoint, Purview, and the wider Microsoft 365 administration suiteSolid background in technical support, with progression into Microsoft 365 cloud administrationExperience delivering 1st line through 3rd line support in a service desk or IT support environmentExperience with Microsoft Intune / Endpoint Manager for device managementExperience with Microsoft Teams administration and/or SharePoint OnlineFamiliarity with IT ticketing systems such as Jira Service Management or similarExperience with Azure Active Directory / Entra ID user and group managementUnderstanding of networking fundamentals, including DNS, DHCP, TCP/IP, and VPNAbility to work onsite in Debden (IG10) Monday to Friday with a sub-60 minute commuteWillingness to participate in out-of-hours weekend and bank holiday support on a rota basisDesirable: familiarity with hardware firewalls such as Cisco or SonicWALLDesirable: Microsoft, ITIL, CompTIA A, or similar certificationsDesirable: Azure infrastructure and Hyper-V experience Responsibilities: Provide day-to-day 1st line through 3rd line IT support as a first point of contact on our IT Service DeskDeliver IT support and preventative maintenance for end-user hardware and softwareUpdate service desk tickets with progress notes and communicate clearly with affected users and team membersResolve IT issues and faults quickly while meeting SLA targets and minimising disruption to business operationsCreate, modify, and disable user accounts in our hybrid AD / Azure Active Directory (Entra ID) environmentManage Microsoft 365 licence assignments and group membershipsSupport onboarding and offboarding workflows with HR to ensure timely access provisioning and deprovisioningAssist with MFA enrolment and account recoveryCarry out health checks and regular assessments of hardware and software statusResolve complex hardware and software issues, including printing problemsPerform installations and configurations for servers, workstations, and mobile devices using Microsoft IntuneMonitor system performance and take corrective actions to prevent wider issuesAssist our Cyber Security team with security policies and processesMaintain accurate IT asset records and contribute to our internal IT knowledge baseDocument support procedures, common fixes, and configuration guidesAssist with IT project tasks as directed by our Head of ITSupport vendor selection for new IT products and servicesParticipate in our out-of-hours remote support rota at weekends and bank holidays Technologies: Active DirectoryAzureCloudCiscoHardwareHyper-VSupportITILJIRAMicrosoft 365Microsoft IntuneMobileSecuritySharePointTCP/IPVPNOffice 365DevOpsSASSwift More:
We are a multi-award-winning finance and credit company established in 2009 and regulated by the FCA. We pride ourselves on strong customer service, responsible lending, and a proven track record for both customer and employee satisfaction, supported by a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews. This is a full-time onsite role based in our newly refurbished Debden (IG10) offices, just a short walk from Debden tube station on the Central line, with free onsite parking, a free employee gym, a large breakout space, pension scheme, Healthshield benefits, 28 days annual leave plus additional service-related holiday, eye test and glasses reimbursement, and various team and personal rewards. We are looking for someone who can strengthen our Microsoft 365 capability and grow with our IT team at an important stage in our development.
last updated 32 week of 2026