About this role
Salary: £50,000 - 50,000 per year
Requirements: Excellent communication and customer-facing skillsStrong training and documentation skillsAnalytical and structured mindsetAutonomous with a strong team spiritOrganised with good prioritisation skillsCurious and interested in technologyExperience in a critical operational environment, ideallyExperience with emergency response or operational management systems is a plusSQL knowledge is a plus, or willingness to learnGood knowledge of Windows environments, or willingness to learn Responsibilities: Act as the key interface between our customers, technical teams, and product team, providing functional support and incident managementDesign and deliver training sessions remotely and on-siteAdapt training content to different user profilesProduce user guides and proceduresAnalyse and qualify functional incidentsIdentify root causes and propose appropriate solutionsSupport users in resolving issuesAssist users in configuring the solution to their specific needsIdentify recurring issuesPropose product and process improvements Technologies: SupportSQLWindows More:
We are offering a command and control system specialist role with a salary of £40-£50k, potentially negotiable. The role is mainly home-based, with travel required to client sites in Cambridge, Nottingham, Derbyshire, and Yorkshire. This is a great opportunity to evolve a new role and make it your own, supporting customers and contributing to service excellence as the primary point of contact for our emergency response solution. The role places a strong emphasis on training, train-the-trainer activity, and potentially first-line support, with you acting as the superuser and sharing knowledge with clients and end users. We offer a competitive benefits package and opportunities for professional development and continuous training.
last updated 29 week of 2026