National Service Manager(C) (BGC Taguig, PH) @ Mindray

<p>1. Service Delivery: Responsible for branch customer service, formulate local service strategy. deal with customer complaints and feedback information, establish delivery process management and escalation process.</p> <p>2. Customer Management: Participate in service policies, improve customer satisfaction, improve rapport with clinical customers, and improve rapport with biomedical engineer.</p> <p>3. Business Management: Ensure the completion of the branch&apos;s service revenue tasks, improve the structure of service revenue, manage the use of expenses and compliance.</p> <p>4. Channel Building: Channel service planning and channel management strategy formulation , Promote the development of channels, improve the capacity of channel service teams, build benchmark channels, platform merchants, diversified service channels, and third-party service revenue channels.</p> <p>5. Team Management: Responsible for service team building, improve team efficiency, help employees to improve their performance, technical and professional skill, and manage the process of services in the branch</p> <p>6. Sales &amp; MKT Synergy: Drive the service team to help achieve sales revenue, formulate synergy mechanisms, and provide support for major marketing projects and execution.</p>