Key Account Service Engineer, SEEU Location: Bukarest, Romania Field-based, covering Romania and Bulgaria Reporting to: National Service Manager, SEEU Ready to make a real impact in healthcare? Mindray Romania is currently looking to hire a Key Account Service Engineer, who will be responsible for VIP customer management, channel management, technical support, and overall PMLS service performance across Romania and Bulgaria. Why Join Us? <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Unlock Your Ambition: Turn your ideas into industry-changing realities and make a true impact in an organization where your voice is heard.</li> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Innovative Environment: Work with the most cutting-edge technology in the industry.</li> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Career Growth: Enjoy rapid career development with various routes to advance faster than many other companies.</li> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Global Presence: Benefit from all the perks of being part of a large international business.</li> </ul> Responsibilities Manage customer service delivery <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Handle customer complaints and issues, ensuring timely resolution</li> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Carry out project-based service delivery and operational support according to business requirements</li> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Monitor service performance indicators and propose improvement plans</li> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Responsible to result by customer manager</li> </ul> Maintain and manage customer relationships to create service value <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Develop customer plans and objectives, and establish strong relationships with key customers</li> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Collect customer needs and issues, coordinate resources to address them, and improve customer satisfaction</li> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Promote service marketing products and ensure achievement of business targets</li> </ul> Coordinate cross-functional collaboration <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Establish communication mechanisms with the sales team, share business information, and jointly drive business development</li> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Establish internal workflows within the service team to ensure timely closure of customer issues and requirements</li> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Build cooperative relationships with channel partners and mobilize channel resources in a timely manner to complete service activities</li> </ul> Data analysis and reporting <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Establish and maintain customer profiles, analyze customer data, and identify opportunities and risks</li> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Regularly report customer service status and improvement plans to management</li> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Conduct competitor or market research as required to maintain service competitiveness</li> </ul> Measurements <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Customer satisfaction result</li> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Service performance (Efficiency & Quality ) target accomplishment.(such as repair efficiency, PM implementation rate, etc.)</li> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif"> Field service policy, procedure and SOP coverage. </li> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Service innovation project or operation improvement project achievement.</li> </ul> What are we looking for in you? <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Education: Electronic biomedical or relevant professional category</li> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Over 5 years of working experiences in medical equipment industry </li> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Rich technical application skills and knowledge for medical equipments</li> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Over 3 years of field service experiences in Service Delivery, field service project management</li> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Solid background and knowledge of the Medical Equipment industry</li> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Good written and spoken English/ Romanian language</li> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Familiar with computer and office software</li> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Product Knowledge: Possess relevant professional background and, after training, be able to proficiently master product knowledge and service skills</li> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Business Insight: Understand market trends and customer workflows, and be able to build connections with customers </li> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Service Marketing: Be familiar with service marketing methodologies, capable of effective promotion, and able to facilitate customer purchasing decisions</li> <li style="margin-bottom:8.0pt;text-align:left;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:10.5pt;font-family:'Times New Roman', serif">Communication & Coordination: Be able to communicate effectively with internal and external teams and coordinate necessary resources to accomplish tasks</li> </ul> What’s in it for you? Ready to take your career to the next level? Apply now and help us drive the success of tomorrow’s healthcare! Mindray Europe, as part of the global Mindray business, offers a wide selection of bespoke benefits dependent on your location, along with a competitive compensation package and a commitment to a long-term working relationship. With industry leading training and development available to you, you are sure to have a highly rewarding and mutually beneficial, career with Mindray, in a culture that values honesty and fun! Our goal is to continuously improve and sustain an inclusive culture in which diversity provides deeper customer insights and creates a competitive advantage in the markets we serve. By attracting, developing, and engaging the best team of diverse, empowered associates, we help build success for ourselves and our customers. Follow us on <a href="https://www.linkedin.com/company/mindray/?viewAsMember=true">LinkedIn</a>

Key Account Service Engineer, SEEU (RO) @ Mindray

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