About this role
*Meticulous. Passionate. Pride in Perfection. (And Always Raising the Standard)*
Does this describe you? If you take ownership in transforming spaces into spotless sanctuaries, lead teams with care and precision, and find solutions before guests even notice a need ? *your leadership is exactly what we're looking for in our next Housekeeping Supervisor!*
*Who We Are*
SilverBirch Hotels & Resorts is one of Canada?s leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages hotels operating under major franchise brands, such as Marriott and Hilton.
*Why You'll Love Working with Us*
Join a supportive team where innovation and teamwork thrive! We prioritize a people-first approach, contribute to the community, take green initiatives, and focus on career growth with ample opportunities. Enjoy a prime location in the heart of downtown Halifax, close to everything!
* *Competitive Compensation & Bonus: *Well-designed Compensation Plan, Generous Time Off, Comprehensive Insurance, RRSP Matching, Exclusive Hotel Discounts, etc. * *Premium Perks:* Discounted covered parking, staff meals, F&B discounts, and free access to our fitness center and pool. * *Learning & Development:* Career growth opportunities within SilverBirch and Marriott, plus access to our Learning Management System with over 3000 courses. * *Workplace Wellness and Inclusion:* Comprehensive resources including an active OH&S Committee promoting workplace safety, EFAP-accessible mental health support, inclusive DE&I initiatives, and accommodation practices that prioritize employee wellbeing and belonging.
*Duties and Responsibilities:*
* Assists the Housekeeping Manager when needed to ensure the common goal of a clean, well-maintained hotel as per brand standards * Completes opening work assignments for the room attendants * Covers shifts when associates call in sick or no show for shifts. If required notes reason for not finding coverage and contacts Manager or Manager on Duty for operational support * Asks the Manager or a Manager on Duty to authorize overtime that might be needed * Verifies that vacant rooms are ready * Inspects rooms regarding cleanliness to ensure guest satisfaction * Verifies rooms with guests that are due out and ensures the guest has checked out * Completes closing work assignments * Trains and motivates associates to ensure brand standards * Displays a respectful and positive attitude, maintains enthusiasm and celebrates successes * Communicates any problem areas to the Housekeeping Manager, outlining possible solutions * Maintains a favorable working relationships with all hotel associates to foster and promote cooperative and harmonious work climate * Sets goals and standards while finding solutions that are beneficial to guests and associates, while meeting deadlines that are decisive and achievement oriented. * Understanding of the need for different communication styles needed to relay information to many different cultures * Is approachable, and considerate. * Inspect public areas at least once per shift. * Assist as needed with cleaning guestrooms and public space * Understands hospitality and the desire to create an amazing guest experience every time. * Maintains relationship with Engineering through the proper communication tools. * Coordinates guest requests such as maintenance, additional supplies * Work closely with the Maintenance Department to determine which rooms need improvement. * Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in the coordination of preventative maintenance program and rehab projects. * Work closely with the Front Office Department to ensure room requirements for incoming guests are met in a timely manner * Collecting, tracking, and returning any lost and found items * Work with Housepersons to count and keep an accurate record of linen to be ordered every quarter * Mai