About this role
*About Us*
SilverBirch Hotels & Resorts is one of Canada?s leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages hotels operating under major franchise brands, such as Marriott and Hilton.
*Position Title: Room Attendant*
Department: Housekeeping
Reports To: Housekeeping Manager
Employment Type: Hourly Full-Time
Availability: 28 - 40 hours/week with full open availability
Rate of Pay: $17.38 - $18.38 per hour
Start Date: July 2026
ROOM ATTENDANT ? GENERAL OVERVIEW
The Housekeeping team is responsible for the overall cleanliness of the hotel, including guest rooms and public areas. This is an excellent front-line opportunity for someone looking to begin a career in the hotel industry.
Room Attendants play a vital role in the guest experience by ensuring each guest room is clean, welcoming, and ready for arrival. This position requires the ability to work independently, attention to detail, and a commitment to upholding cleanliness standards. Room Attendants typically work by themselves, completing a daily list of assigned rooms.
Key Responsibilities
· Clean assigned guest rooms to brand and property standards, including making beds, dusting, vacuuming, and sanitizing washrooms.
· Replenish guest room supplies such as toiletries, towels, and coffee amenities.
· Respond to guest requests and feedback in a prompt, courteous, and professional manner.
· Always maintain the security and privacy of guest rooms.
· Follow all safety and sanitation policies, including WHMIS and fire safety protocols.
· Report maintenance concerns or safety hazards to leadership.
· Participate in departmental communication meetings.
· Embrace and uphold the hotel's Vision, Mission, and Values.
· Perform other housekeeping duties as assigned by leadership.
This role requires someone who is:
Guest-focused ? genuinely committed to exceeding guest expectations.
Detail-oriented ? ensures thoroughness in every room and task.
Reliable and self-motivated ? able to work independently and complete tasks efficiently.
Team-oriented ? contributes positively to a supportive, collaborative work environment.
Safety-conscious ? works with care, follows all protocols, and reports concerns promptly.
Has a professional demeanor ? maintains a neat, friendly, and enthusiastic presence.
Qualifications, Abilities, Skills, and Competencies
· Friendly, enthusiastic demeanor with a neat, professional appearance.
· Strong guest service skills with a genuine desire to exceed expectations.
· A keen eye for detail and cleanliness.
· Well-organized with the ability to work independently and efficiently.
· Reliable and flexible, with availability for varied shifts including evenings, weekends, and holidays.
· Physically capable of lifting 25?50 lbs, pushing carts, standing for long periods, and performing repetitive movements.
· Self-motivated, able to solve problems, take initiative, and complete tasks with minimal supervision.
*Houseperson*
Position Title: Houseperson
Department: Housekeeping
Reports To: Housekeeping Manager
Employment Type: Hourly Full-Time
Availability: 28 - 40 hours/week with full open availability
Rate of Pay: $17.38 - $18.38 per hour
Start Date: July 2026
HOUSEPERSON ? GENERAL OVERVIEW
The Housekeeping team is responsible for the overall cleanliness of the hotel, including guest rooms and public spaces. This is an excellent front-line opportunity for someone looking to begin a career in the hotel industry.
Fast-paced and dynamic, the Houseperson role is essential to daily operations and overall guest satisfaction. This multi-faceted position supports both guests and team members by maintaining public areas, restocking supplies, and responding promptly to requests. Housepersons often work collaboratively, with duties typically divided between janitorial functions and deliveries/restocking.
Key Responsibilities
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