About this role
<p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><strong>Senior Service Engineer (Key Account)</strong> </p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Thailand | Mindray</p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">This is a role for someone who enjoys building real partnerships with hospitals — understanding what they need, shaping service solutions around it, and growing long-term relationships that matter to both sides. You'll work closely with distributors and internal teams to deliver service excellence to our most strategic accounts.</p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><strong> </strong></p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><strong>What you'll do</strong></p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Customer & market management</p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif">Understand Thailand's healthcare service market (public and private) and identify Strategic Key Accounts.</li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif">Work closely with distributors to define and deliver competitive service solutions and SLAs for key accounts.</li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif">Build and maintain strong relationships with hospital stakeholders to support account growth and long-term cooperation.</li> </ul> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Service solutions & business development</p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif">Identify customer pain points and service opportunities and provide tailored solutions.</li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif">Drive service-related business growth — service contracts, spare parts, upgrades — together with partners.</li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif">Establish service KOLs and enhance company influence through professional service delivery.</li> </ul> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Project & solution support</p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif">Support key projects by coordinating internal teams (sales, service, HQ) and external stakeholders.</li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif">Provide technical and solution support during pre-sales and project execution.</li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif">Contribute to system-level solution discussions where needed (e.g. device connectivity, workflow optimization).</li> </ul> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Capability building</p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif">Provide training and enablement to distributors and customers to strengthen service capability.</li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif">Continuously improve service processes based on customer feedback and field experience.</li> </ul> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><strong> </strong></p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><strong>What you'll bring</strong></p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Education & experience</p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif">Bachelor's degree or above in Biomedical Engineering, Medical, or a related field.</li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif">3–5 years in medical device service, service sales, or key account management.</li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif">Experience with PMLS or MIS is highly preferred.</li> </ul> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Market & business knowledge</p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif">Strong understanding of hospital workflows and the local healthcare system.</li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif">Experience in service contracts or service business development (preferred).</li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif">Established relationships with key hospitals are a strong advantage.</li> </ul> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Digital & integration exposure</p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif">Exposure to medical IT systems (HIS/EMR/LIS) or device connectivity is a plus.</li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif">Basic understanding of digital service or integration projects is welcome but not required.</li> </ul> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Ways of working</p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif">Fluent English required; Thai is a plus.</li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif">Strong communication, coordination, and stakeholder management skills.</li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif">Proactive, results-oriented, and comfortable managing competing priorities.</li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif">Willing to travel within Thailand.</li> </ul> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><strong> </strong></p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><strong>Nice to have</strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif">Background in PMLS / MIS / IVD products.</li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif">Experience in Service KA, service sales, or solution selling.</li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif">Familiarity with channel collaboration models and hospital-level integrated solutions.</li> </ul>