About this role
<h2><span style=""><strong>Your Responsibilities</strong></span></h2> <p> </p> <ul> <li>Your main task is product support for our Business Integration Suite. This includes, among other things, recording and classifying support cases.</li> <li>You resolve support cases independently or together with 3rd level support.</li> <li>You not only fix errors, but also work together with the customer to improve the operation of SEEBURGER solutions through appropriate problem management.</li> <li>For our premium customers, you take on the role of Designated Support Engineer and ensure high service quality and customer satisfaction through close collaboration with the customer.</li> <li>In addition to classic product support, you support the support team with software updates, system analyses, and projects in the service environment.</li> </ul> <p> </p> <h2><span style=""><strong>Your Profile</strong></span></h2> <p> </p> <ul> <li>You have a solid foundation in IT basics (networking, operating systems, ERP user knowledge)</li> <li>You have a sound educational background, e.g. IHK certification in IT specialist training, a degree in Business Informatics, or comparable qualifications</li> <li>Knowledge in IT administration, system or application support</li> <li>Ideally, you are familiar with the EDI/B2B, MFT, EAI, and API environment and have experience with communication protocols, server operating systems, application servers, and databases</li> <li>Good written and spoken German and English skills</li> </ul> <p> </p> <h2><span style=""><strong>Our Benefits</strong></span></h2> <p> </p> <ul> <li><strong>Flexible work:</strong> Trust-based working hours, remote work, and up to 20 days of workation</li> <li><strong>30 vacation days</strong> as well as extra days off for your volunteer work, and you get your birthday off</li> <li><strong>Financial extras:</strong> Christmas bonus, subsidy for company pension plan, childcare allowance, bike leasing, Germany ticket, tax-free benefits via Edenred, and private accident insurance</li> <li><strong>Further education:</strong> Digital learning platforms, internal and external training opportunities</li> <li><strong>EGYM Wellpass:</strong> Access to thousands of sports and wellness offers</li> <li><strong>Health & well-being:</strong> Stress prevention, health days, vaccinations, relaxation and activity rooms</li> <li><strong>Modern work environment</strong> on campus with coffee bar, cafeteria, and free beverages</li> <li><strong>Events & team spirit:</strong> Summer and winter parties, after-work events, sports groups, our own band, and participation in events like B2Run</li> </ul> <p> </p> <h2><span style=""><strong>Contact Recruiting:</strong></span></h2> <p> </p> <p><strong>Yacine Adjir<br></strong><strong><a href="tel:+497252962240">[email protected]</a><br></strong><strong><a href="https://www.linkedin.com/in/yacine-adjir-3696181a9/" target="_blank" rel="noopener">LinkedIn</a> - <a href="https://www.xing.com/profile/Yacine_Adjir2/web_profiles" target="_blank" rel="noopener">XING</a></strong></p>