About this role
Business Analyst at Connex. Location: Richmond Hill, Ontario, Canada. Role: gathering requirements, mapping journeys, defining integrations Requirements: Proven BA experience translating contact-center requirements into technical specifications; strong knowledge of Amazon Connect/CCaaS, integration and data-flow design, ability to create user stories, API specs and flow diagrams; familiarity with Agile and requirement-tracking tools. Category: Business Operations Seniority: Mid Level Tools: Amazon Connect, Amazon Lex, Jira, Microsoft Azure DevOps, Lucidchart, Microsoft Visio, JSON, RESTful API, CRM, AWS Certifications: aws cloud practitioner, aws solutions architect associate Commitment: Full Time Workplace: Remote Languages: English