About this role
Bilingual Tier 2 Helpdesk (NB) at Connex. Location: New Brunswick or Hamilton. Role: troubleshooting issues, responding tickets, documenting cases Requirements: Bilingual English/French proficiency, strong technical troubleshooting for desktop, network, and SaaS, experience with Windows and macOS, ability to work rotating shifts and high-volume support. Category: Customer Service Seniority: Mid Level Tools: Zendesk, Microsoft 365, Google Workspace, Windows, macOS Commitment: Full Time Workplace: Onsite Languages: English, French